Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor. Answer basic customer inquiries and refer more extensive inquiri[...]
Receive repair orders from dispatch tower/Service Advisor and perform work as outlined on repair order with efficiency and accuracy. Ensure work is performed in accordance with dealership and factory standards. Communicate with parts d[...]
Handling heavy outbound and inbound on-line contacts. Proactively identify guest’s needs while offering a superior guest experience and appropriate advice in accordance with business objectives Responding to customer inquiries in tim[...]
Handling heavy outbound and inbound phone contacts. Following up with customers about their experience at OpenRoad. Contacting customers to schedule appointments. Providing customers positive experiences through excellent service. Forw[...]
Work with the Service department to ensure that new and used vehicles are cleaned, waxed, detailed and prepared in a timely, and thorough manner. Duties include vacuuming and steam cleaning interiors, washing and polishing exteriors, a[...]
Receive repair orders from dispatch tower/Service Advisor and perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards. Communicate with parts department to obtain neede[...]
Keep all vehicles clean and ready for delivery or display Proper day-to-day presentation and maintenance of inventory (signage, moving & tracking vehicles within the dealership) Lot presentation (housekeeping, display) Exceeding our cu[...]