Account Manager - Telus Business Solutions Mid Market (Montreal))

Description

TELUS is seeking a dynamic and results-driven Commercial Sector Account Manager to join our Commercial Mid Market team.

Imagine yourself at the forefront of digital innovation, shaping the future of technology. At TELUS, your dreams of innovation become reality. Whether it's deploying 5G networks, designing custom infrastructure for your customer, developing IoT or AI-based solutions, or optimizing cybersecurity measures, as a TBS Account Manager, you'll be part of a team that doesn't just keep pace with technology—it defines it. We empower businesses to transform digitally, enabling them to ensure their growth and make a real impact on the world. Whether you're passionate about cloud solutions, 5G, or cutting-edge AI, TELUS offers you the opportunity to push boundaries and propel your career forward.

In this role, you will collaborate with cross-functional teams to deliver comprehensive technological solutions to our clients. Embodying TELUS's social values, you will apply sales strategies to optimize processes and results. You will manage a portfolio of 40 to 50 accounts, overseeing the entire sales cycle to ensure an optimal customer experience. The ideal candidate has proven experience in commercial sales within the technology or telecommunications sector, as well as a deep understanding of digital transformation and its impacts across various industries.

What you will do:

• Own the executive-level client relationship and strategic business planning and apply diverse strategies to inform client decisions and shape relationships.
• Champion PSO (Premier Sales Organization) methodologies, collaborating with clients and stakeholders to create strategic plans with clear goals. Consistently exceed PSO KPIs in Quantity, Quality, Velocity, and Balance, maintaining KPI hygiene independently.
• Develop strategic account plans based on thorough understanding of clients' business operations and financial health to identify viable sales opportunities.
• Effectively communicate risks, impacts, and mitigation plans to stakeholders and senior management.
• Partner with the broader account team (other sales specialists, solution development, product managers, etc.) to create value propositions aligned to specific client needs based on business vision at a strategic level with the customer to achieve specific business outcomes.
• Demonstrate thought leadership by developing innovative approaches and managing prospect inquiries for TELUS business solutions. Maintain comprehensive expertise in client industries and market trends to deliver value, both internally and across our target markets.
• Manage potential leads for TELUS business solutions.
• Prepare professional proposals targeted to the key decision makers (usually senior managers or C-Suite) that clearly communicate TELUS' first in-class solutions and value proposition to the customers' business problem.

Qualifications

What Sets This Role Apart:

• Breadth of Business: You'll have the opportunity to work across TELUS' diverse portfolios, including TELUS Communications, TELUS Agriculture, TELUS Digital, and TELUS Health, offering innovative solutions that span multiple industries and technologies.
• Customer-Centric Problem Solving: Your focus will be on understanding and addressing our customers' unique challenges, leveraging TELUS's comprehensive suite of digital and health solutions to drive their success.
• Social Purpose: You'll be part of a company that's committed to driving positive change. TELUS has set ambitious social purpose goals, aiming to address pressing societal challenges and create meaningful impact in our communities.
• Strategic Integrated Sales Management: You'll employ advanced sales strategies that align with TELUS's integrated approach, ensuring seamless coordination across our various business units to deliver maximum value to our clients.
• Innovation at the Forefront: You'll be working with cutting-edge technologies and solutions, partnering with industry leaders like Google and Salesforce to bring the best innovations to our clients.

What you bring:

• Professionalism: Highly sought after for deep expertise in Information & Communications Technology (ICT), client business, industry, market, and economy. Establishes and maintains relationships across TELUS, clients, partners, and industry insiders.
• Solution Platforms & Offerings: Expert in TELUS solutions and their impact on customers' businesses. Uses deep knowledge of TELUS and its Social Purpose to highlight competitive advantages. Actively seeks to understand clients' business, industry, market, and economy.
• Demonstrate key sales competencies such as Business Acumen, Critical Thinking, Customer Focus, Grit (Energy and Drive), and Teamwork/Collaboration
• Engaging the Customer: Authentic customer advocate skilled in managing expectations and stakeholders. Proactively addresses potential issues with mitigation strategies. Expert in articulating business rationale and return on investments.
• Intermediate knowledge of English is required, because you will, on a regular basis, interact in English with external parties (clients, suppliers, candidates, external partners, etc.), interact in English with internal parties (colleagues, internal partners, stakeholders, etc.), as part of this position's main responsibilities, given its provincial scope.
• Minimum of 3+ years' experience in a sales environment.
  

What you get:

• Opportunity to obtain certifications for:
• Sales Academy (3 levels) - Foundational, Practitioner, and Mastery
• Multiple vendor certifications
• Optional stock purchase plan, dedication to a diverse and inclusive team culture with loads of career development opportunities, flexible Total Rewards benefit plan with many innovative options and programs including a Direct Contribution Pension, Wellbeing Account, and more.
• Flexible workplace culture, allowing team members to have the freedom to work remotely or in the office according to their preferences and job requirements. This flexibility promotes work-life balance and fosters a productive and inclusive work environment.

Ready to shape the digital future with us? Your sales expertise and passion for innovation are the driving forces our clients need to succeed in their transformation. Join TELUS today and turn your ambitions into concrete achievements. Apply now!

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