Director of Sales Operations

Director of Sales Operations

Are you looking for an exciting new career opportunity? CellCarta, a renowned Contract Research Organization, is actively seeking a highly skilled and motivated Director of Sales Operations to join our dynamic team. As a Director of Sales Operations, you will have the opportunity to use your expertise and skills to ensure that our services meet the highest industry standards. Come work with a team of talented individuals who are committed to making a positive impact on human health and well-being. Apply today!

Summary

We are seeking a highly skilled and strategic Director of Sales Operations to lead and optimize our commercial operations. This role will oversee SFDC, Inside Sales, and Sales Operations, ensuring alignment and efficiency across all functions. The ideal candidate will have a strong background in sales technology, process improvement, and team leadership, with a proven ability to drive transformational value within a commercial organization.

Responsibilities

• Lead the transformation of SFDC from a maintenance-level system to a strategic enabler of sales growth;
• Optimize SFDC capabilities to support a globally harmonized commercial organization;
• Oversee the prioritization and execution of system enhancements, ensuring automation and communication gaps are addressed;
• Work closely with IT and third-party vendors to secure appropriate funding and resources for SFDC improvements.

• Drive a targeted and strategic inside sales approach to enhance outreach and engagement with Biotech prospects;
• Oversee the implementation of a structured playbook for Inside Sales, ensuring alignment with broader commercial goals;
• Develop a long-term framework for lead generation and management, reducing reliance on third-party consultants;
• Ensure Inside Sales effectively nurtures warm leads, optimizing the efficiency of Business Development (BD) professionals.

• Manage and optimize commission plan structures to ensure transparency and motivation within the sales team;
• Develop and implement a comprehensive commercial data strategy, enhancing decision-making and performance tracking;
• Establish structured processes for sales operations, centralizing responsibilities within the commercial team;
• Collaborate with cross-functional teams to integrate best practices in sales enablement and process improvement.

• Work with leadership to assess and implement strategic improvements in commercial processes;
• Identify inefficiencies and develop solutions to enhance overall sales performance and effectiveness;
• Ensure alignment between sales operations and broader business objectives.

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field; MBA preferred.

Main Requirements

• Proven experience in sales operations, sales enablement, or a related leadership role;
• Strong expertise in SFDC (Salesforce.com) administration and optimization;
• Demonstrated ability to lead and develop high-performing teams;
• Excellent analytical skills with a data-driven approach to decision-making;
• Strong project management capabilities and experience implementing process improvements;
• Exceptional communication skills with the ability to influence stakeholders at all levels.

Benefits

We offer a wide range of benefits including:

• Competitive Wages;
• Vacation and Personal Days;
• Comprehensive Group Insurance Plans;
• RRSP Contribution with Employer Matching;
• Employee Annual Incentive Plan (EAIP);
• Dialogue Telemedicine Service and Employee Assistance Program (EAP);
• OPUS & Cie Contribution;
• Parking Reimbursement;
• Referral Program;
• Career Advancement Opportunities.

About CellCarta

CellCarta is a leading provider of specialized precision medicine laboratory services to the biopharmaceutical industry. Leveraging its integrated analytical platforms in immunology, histopathology, proteomics, and genomics, as well as related specimen collection and logistics services, CellCarta supports the entire drug development cycle, from discovery to late-stage clinical trials. The Company operates globally with facilities located in Canada, USA, Belgium, Australia, and China.

Joining CellCarta means working with dedicated professionals who are focused on achieving our mission of impacting the future of patient therapy. We make a difference in the lives of patients around the world!

Join us as we make an impact on patient therapy!

The information collected to review your application will be processed by the human resources services of CellCarta Biosciences Inc. and its affiliates (collectively, "CellCarta"). The legal basis for this processing is the legitimate interest of CellCarta to evaluate the suitability of candidates for the roles available at CellCarta.

CellCarta will only process that information which is necessary to evaluate your application. This information includes identifying information such as your name, address, email address and phone number, as well as information about your education and professional experience, including previous positions and your CV. Such information is required for us to complete your applicant file, assess your suitability for the role and comply with applicable laws. CellCarta may obtain personal information from other sources, such as during reference, background, or employment checks, with your permission, and from third party sources such as recruitment and assessment sites or professional social media sites, in each case only if such information is relevant to reviewing your application. Your personal information will be retained only for so long as reasonably necessary and in accordance with applicable laws. This information will be processed confidentially and only accessed by those who have a need for the recruitment process. Please note that the information comprising your applicant file may be processed in a country that is not where you are located (for example, you might be in the European Economic Area or Québec, Canada, whereas your applicant file may be reviewed by CellCarta in the United States). If you are offered and accept employment with CellCarta Biosciences Inc. or one of its affiliates, the information collected will become part of your employment record. If you do not want us to retain your information, or want us to update it, please contact privacy@cellcarta.com.