Business Manager, Growth & Portfolio Accounts

At NDI, our mission is built around using our measurement technologies to improve medical procedures and patients’ lives. This requires product innovation that is achieved through fostering collaboration, trust, and strong relationships. At NDI, you will work with talented people who are ready and willing to push their limits in an environment where learning and exploring new ways of doing things is valued as much or more than experience. We are proud of our heritage, culture and international growth over the past 43 years and are honoured to be a valued partner with the world’s leading medical companies.

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Role Summary:

As the Business Manager for Growth and Portfolio Accounts, you will play a key role in managing vital accounts aligned with NDI’s strategic goals. You will identify and lead North American sales opportunities, working to achieve revenue targets. The ideal candidate will have a strong background in sales and account management, deep market insight, and the ability to manage complex accounts effectively.

Scope of Responsibilities:

• Lead the entire sales process within named accounts ensuring successful outcomes.
• Navigate complex accounts across multiple business units and geographies, managing both existing and new opportunities.
• Develop a deep understanding of assigned accounts, identifying their needs and the problems they aim to solve.
• Develop and implement strategies to meet and exceed revenue targets.
• Regularly assess performance against department and individual goals and adjust strategies as needed.
• Integrate sales skills and processes into daily activities.
• Build trusting relationships to facilitate the sharing of key information, such as OEM product roadmaps.
• Stay informed about market trends and key industry developments to ensure alignment with NDI product roadmaps.
• Provide strategic leadership by developing and executing comprehensive OEM account plans.
• Align OEM account plans with NDI’s overall business objectives, including both existing business and new opportunities.
• Demonstrate a strong understanding of NDI’s products to effectively communicate value propositions to assigned accounts.
• Utilize Salesforce to manage and track sales activities, opportunities, and customer interactions.
• Ensure compliance with the Quality Management System.
• Travel outside of Canada for OEM visits, conferences etc.

Education and Professional Qualifications:

• A bachelor’s degree with a minimum of five years sales experience is required (medical device sales preferred).
• Familiarity with medical device regulations/requirements.
• Proven ability to build relationships across all organizational levels, with skills in influencing, negotiating, and securing commitment.
• Strong sales skills, including self-motivation, excellent written and interpersonal communication, and the ability to plan, organize, close, and deliver results.
• A strong customer focus with desire to learn all aspects of the business.
• Experience with MS Office, CRM and ERP tools.

Desired Characteristics/Additional Assets:

• Proactively approach responsibilities with a sense of urgency and dedication.
• High level of discipline, attention to detail, and ability to meet deadlines while maintaining a high-level of accuracy.
• A growth mindset with strong motivation and a drive to succeed.
• Ability to think outside the box.

Why Choose NDI:

• Generous employer-paid benefits package.
• Company-wide bonus program and annual salary reviews.
• Competitive salary with a Registered Retirement Savings Plan match of up to 4%.
• Employee stock purchase plan.
• It is common in many positions to work in a hybrid model, where flexibility and autonomy are supported by a combination of remote and in-office work.  
• Starting at 3 weeks’ vacation plus a company-wide Holiday shut-down in December.
• Employee social and engagement events throughout the year.
• Subsidized professional development and training opportunities.
• A Waterloo Region 2024 Top Employer.
• Growing global company with offices in Waterloo, Vermont, Germany, and Hong Kong.
• Close to GRT and ION stops with free on-site parking.

Being a Part of our Team:

When you walk through our doors, you will find an open-concept office that promotes collaborative teamwork and fresh ideas. We enjoy tackling new challenges and developing new pathways to serve our customers. We are looking for innovative, hard-working individuals who don’t see this as just a job, but as a career choice. If this sounds like you, our HR team would love to hear from you. Follow the instructions below to submit your application.