Wine Director

Wine Director |The St. Regis Toronto

EMBRACE YOUR CURIOSITY AND CREATIVITY

We look for people, like you, who love to create memorable experiences shared around food and drink. Your authentic style and passion for community reflects in all that you do. We encourage you to lead with creativity because, The St. Regis Toronto is a place where we desire to make a powerful, memorable connection with guests through the art of mixology.

At Marriott International, we believe our people are the foundation of our organization that allows us to breathe life into our strategy and continue our industry leadership in the F&B space. As part of this foundation, you will lead a concept and create unique guest experiences that draw hotel guests and patrons from the surrounding community. You'll work closely with a team of inspiring professionals and mentor aspiring mixoligists, setting the standard for original wine and beverage programs, creatively positioning the outlet in the local market, and driving topline and guest growth.

YOUR MARRIOTT JOURNEY

As a global hospitality leader, we have the infrastructure to support you in your career and your life. Our comprehensive rewards programs will provide benefits for your lifestyle now and in the future. You'll receive a competitive base salary enhanced by a performance based annual bonus that will recognize you for executing a successful and relevant concept.

Let's not forget that you, your family, and friends will have the opportunity to travel the world through our considerable discounts on hotel rooms and travel perks. We passionately encourage and support opportunities for mentorship, learning, and development. Our collection of F&B concepts in the world's largest portfolio of hotel brands and properties offers meaningful and diverse career growth opportunities.

WE'RE LOOKING FOR SOMEONE WHO IS: BUSINESS MINDED

• Take ownership of all things wine and beverage.
• Display an entreneurial approach, specifically driving revenue and relevance.
• Adapt and flex with new consumer and business needs.
• Improve overall guest satisfaction based on guest qualitative and quantitate feedback.
• Set expectations and parameters of quality guest service.

CREATIVE AND INPSIRES OTHERS

• Build experiences that locals want to share.
• Foster forward-looking innovation and stellar execution.
• Guide wine and beverage program development and drink presentations.
• Deliver compelling experiences again and again.
• Design new applications, ideas, relationships, systems, or products to enhance artistic contributions.
• Stay on trend with F&B concepts.

A NATURAL LEADER

• Inspire and partner with others.
• Lead by collaborating on beverge knowledge and wine and beverage composition with the food and beverage teams.
• Display leadership in guest hospitality, providing excellent guest service.
• Contribute to local community trade organizations and other locally relavant guilds.
• Embody global perspective and curiosity or experience.

WHAT YOU'LL DO IN THIS ROLE wine/beverage management

• Understand financial opportunities by surveying wine and beverage demand.
• Consult with key individuals in the local community to assess opportunities while identifiying and analyzing competitors.
• Control purchases and inventory, negotiate prices and contracts, develop preferred supplier lists, review and evaluate usage reports and take corrective action as necessary.
• Apply sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues.

GUEST outreach

• Collaborate with Director of Marketing by assisting with marketing, advertising, public and community relations programs, evaluating program results and identifying and tracking changing demands.
• Serve as the primary point of contact for any wine or beverage related events.
• Participate in local networking activities that often take place off-property.

GUEST EXPERIENCES

• Create long-term professional relationships with guest clientele.
• Empower employees to provide unrivaled guest service.
• Interact with guests to obtain feedback on product quality and service levels and respond effectively to guest challenges and complaints.
• Incorporate guest satisfaction at every opportunity with a focus on continuous improvement.

OPERATIONS

• Manage the wine and beverage program in compliance with all local, state and Federal beverage and liquor laws.
• Comprehend budgets, operating statements, and assist with payroll progress reports as needed to assist in the financial management of department.
• Activate specific brand strategies geared towards enhancing guest experience.
• Sustain and enhance all wine and beverage menus and guest touch points.
• Understand beverage control including, but not limited to: days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, and period end inventory.
• Monitor to ensure the ambiance/atmosphere (e.g., lighting, music, table-top, etc.) is appropriate for outlet concept, positioning, time of day, etc.
• Lead compliance and employee adherence in handling and cleanliness standards and certifications.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Issue, open, and serve wine/champagne bottles. Answer guest questions or concerns regarding the origin, vintage, and style of various wines.
• Update and maintain wine list and MICROS system.
• Pair and suggest wines that will best complement menu items.
• Attend wine tastings and develop relationships with vendors.
• Request new wines and products.
• Create and update wine lists.
• Design and implement wine promotions and incentive programs.
• Monitor and replenish inventory of wine cellar, equipment, and glassware.
• Train and educate server and bartender staff. Conduct staff wine tastings.
• Conduct vintage and BIN number checks.
• Secure liquors, beers, wines, coolers, cabinets, and storage areas.
• Follow all provincial and local laws for serving alcohol responsibly.
• Maintain accurate spill sheet.
• Ensure a high-engagement team and collaborative, collegial culture by supporting an open door environment.
• Guide the growth and development of your team to support both business objectives and personal career progression of those you manage.

TALENT MANAGEMENT

• Ensure expectations are met by exemplifying and encouraging behaviors that are consistently aligned with Marriott's standards.
• Participate in the hiring process to identify the right talent to support the outlet's concept.
• Facilitate the fair and equal treatment of employees.

YOUR EXPERIENCE

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
• Smart Serve Certification.
• Minimum WSET Level 3 and/or accredited Sommelier Certification.
• Schedule as per business needs including afternoons, late nights, weekends, and holidays.

The salary range for this position is $87,000 to $113,000 annually.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Notification to Applicants: The St. Regis Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.