Operations Associate

JAM is your one-stop shop for all things PLAY! Whether you're looking to find Sports Leagues across North America, or book a hilarious virtual event for your team, JAM has it all! We are looking for a new teammate to join us on our exciting adventure, as we connect more people through play than ever before!

Candidates must be a great fit with the JAM Core Values:

• Chase the Vision                 

• Deliver What You Promise

• Take Pride in What You Do

• Get Shit Done

• Treat Everyone Like Your Best Friend

• Find a Better Way

JOB RESPONSIBILITIES

Our Operations Associates are an essential ingredient to the success of our leagues. They go above and beyond each afternoon and evening to ensure 100% of the games are played each day!

Your time will be split: (a) on-site at league venues and (b) in-office: helping with operations tasks and projects.

The majority of your time will be spent focusing on the following:

• Dealing with league issues and venue cancellations (refunds, rescheduling, communication).

• Assisting with execution of leagues/events, ensuring all games run smoothly and efficiently.  

• Ensuring that 100% of league games get played each day.

• Assisting with pooling, scheduling and posting of schedules for all programs.

• Assisting with equipment management (dropping off equipment to JAM venues)

• Assisting with management of the JAM t-shirt program.

• Assisting with other operational and customer experience tasks as needed.

QUALIFICATIONS

High Energy 

• Extremely upbeat and positive!

• Willingness to approach and chat with our vendors, facility partners etc. and maintain positive relationships with all contacts.

Details, Details, Details 

• Taking care of the little details first makes putting on a big show easy!

• Must have incredible attention to detail and be a quick learner! 

Go Getter 

• Be confident and motivated to call on and/or meet/work/deal with members, head office staff, and facility staff.

• Hardworking attitude. You are known for taking initiative.

Think Outside the Box Mentality 

• We’re not looking for mediocre and old-school here. We want someone who has fresh ideas, can work on their own without being micromanaged.

Perfectly Seasoned 

• We are looking for someone who has past experience in operations and customer service.

Well Spoken & Written 

• You will need to be able to clearly articulate and communicate with the team on a day to day basis. 

• Knowledge of a wide variety of sports rules and formats is an asset!

Quick On Your Feet 

• Confidence in your ability to take control of a situation with a flair for being resourceful.

• Strengths in planning,  decision making, and creative problem solving.

Driver's License

• Valid G Driver's license is mandatory

EXPECTED HOURS

• You will be working 40 hours per week.

• Initially, your time you will be a mix of days that are 1:00-9:00pm and 9:00am-5:00pm. Schedules will be set ahead of time.

• JAM operates under a hybrid work model, with time split between in-office and remote work. You will be expected to be in the office likely 3 days a week at minimum located at Mount Pleasant/Eglinton in Toronto, ON.

COMPENSATION 

• $40,000-$45,000 CAD annual salary

• 10 Vacation Days and 10 Personal Days to start

• Eligible for full benefits after 3 months

• RRSP matching program

• GO PLAY Days during the summer months

• Complimentary league play (we practice what we preach)

Application deadline is Tuesday, April 1st at 10:00am EST.

JAM Is For Everyone.

We at JAM are committed to creating a diverse and inclusive work environment and are pleased to be an equal opportunity employer. All candidates will be given equal consideration regardless of race, color, religion, gender, gender identity/expression/orientation, age or disability. Our devotion to creating a diverse, inclusive and equitable environment is reflected in our work culture as well as the services we offer.