Operations Associate

About PheedLoop

PheedLoop is at the forefront of developing cutting-edge systems for the events industry. From virtual event platforms and automated event management solutions to innovative hardware like self-check-in kiosks and smart badges, we're revolutionizing the way events are planned and executed.

Based in Toronto, PheedLoop is one of Canada's fastest-growing event technology companies. We thrive on customer feedback, using it to build creative, high-speed solutions that meet real-world needs. We're a team of driven, ambitious individuals who love learning, building great products, and closing deals. If you're looking for an opportunity to push your limits, accelerate your career, and make a lasting impact, PheedLoop is the place for you.

* This is a full-time in-person role at our head office in Toronto

Responsibilities

The Operations Associate will be PheedLoop's welcoming face, managing front-desk operations, performing administrative tasks, and ensuring smooth day-to-day office functionality. This role primarily focuses on receptionist duties and administrative support but includes opportunities to assist the marketing, logistics, and finance teams as needed. The ideal candidate is organized, personable, and adaptable, with strong communication skills and a proactive approach to problem-solving.

• Front Desk & Communication: Greet visitors, manage incoming calls and emails, and maintain a professional reception area while serving as the first point of contact.
• Administrative Support: Handle scheduling, data entry, and office organization, including managing supplies, mail, and travel arrangements.
• Marketing Assistance: Support the marketing team with tasks like formatting materials, light research, or event preparation as needed.
• Logistics Support: Assist logistics by tracking shipments, updating inventory records, and preparing basic documentation. Occasional travel to events across Canada and the US may be required, fully paid by PheedLoop.
• Interdepartmental Coordination: Relay messages, manage meeting room bookings, and collaborate with teams to ensure smooth operations.
• Problem-Solving & Confidentiality: Address minor operational issues, escalate larger concerns, and handle sensitive information discreetly.

Qualifications

• 1+ years of operations experience
• Proficiency with Excel and Google Sheets, and data-entry with meticulous attention to detail
• Impeccable written and verbal communication skills (English)
• A university/college/post-secondary degree is a must, recent graduates welcome

Workplace Benefits

• Employee health care plan, 100% coverage fully paid by PheedLoop
• Accessible office, directly connected to TTC subway
• Awesome workplace - snacks, team outings, books, learning opportunities, open workspace

Our Ideal Candidate

We are looking for people to join our team who are ambitious, hard workers, thrive in environments where they are required to solve problems, and love to have fun. We want to work with people who feel they have a lot more potential within themselves to unlock because we want to be a part of their journey and help them reach their goals. Your work, just like everyone else's at PheedLoop, will make a massive difference - we can guarantee it. Know that you are likely to find your teammates at PheedLoop to be the hardest working group of people you'll ever meet. If you feel you have a strong work ethic and career ambitions, you will thrive.

* This is a full-time in-person role at our head office in Toronto