Manager, Enablement - Sales Operations

Description

TELUS Small Medium Business (SMB) is the fastest and largest growing business segment in the industry. We're taking the next big step in our journey to become the digital-first technology provider of choice for customers. We make it secure, simple, and Worry-free.

Join our team

The SMB Enablement team supports the SMB Sales and marketing organization, including over 1000 team members and partners, both in Canada and internationally. SMB sales is focused on acquiring new business and retention of our existing business and management of our sales partners. Training and Activation drives the team member lifecycle experience including onboarding, training, growth/development and channel readiness activities to ensure our teams can deliver excellent, consistent results.

About the Role

We're seeking a dynamic, structured and focused Manager - Enablement to lead our Sales Operations team. This role sits at the intersection of sales enablement, operations, and employee experience, driving excellence in sales team support and operational efficiency. The successful candidate will have the opportunity to evaluate the current processes, suggest improvements and leverage automation and AI to create a seamless operational experience.

Key Responsibilities

• Lead and manage a team responsible for comprehensive resource management and sales enablement operations
• Contribute to the sales team lifecycle management, with a focus on:
  • Pre-onboarding processes
  • System access and resource allocation
  • Operational support throughout the employee journey
• Collaborate within the organization to ensure a cohesive and comprehensive approach to sales team support
• Drive system access management, roster maintenance, and hierarchy management
• Serve as the central point of contact for sales-related inquiries regarding forecasts, reporting, and compensation
• Champion process improvement initiatives and manage cross-functional projects
• Provide strategic input on system development/implementations and sales experience optimization
• Ensure connectivity for sales to key technology platforms including Salesforce, Gong, RingCentral, and WFM tools
• Provide insights leveraging our Gong platform:
  • Ensure proper usage and customer consent compliance
  • Generate reports on sales call recordings
  • Provide LT data insights to support performance coaching initiatives

Qualifications

Key competencies and qualifications

• Highly organized and structured approach to program management
• Proven experience in sales operations or enablement leadership
• Strong operational background with process improvement expertise
• Experience with sales technology stack (Salesforce, Gong, WFM tools)
• Excellent cross-functional collaboration and communication skills
• Track record of managing complex projects and initiatives
• Strong empathy and customer service orientation

Impact You'll Make

• Transform the sales team experience from onboarding through full productivity
• Create efficient, scalable processes that support high-velocity sales operations
• Drive adoption of key technologies to enhance team performance
• Build and maintain critical partnerships across sales and marketing organizations
• Champion initiatives that improve sales team effectiveness and satisfaction

This role offers the opportunity to significantly impact our sales organization's success while building and optimizing critical operational processes. The ideal candidate will combine operational excellence with a passion for enabling sales teams and driving continuous improvement.