Major Account Manager

About Us:

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

As a Major Account Manager (MAM), you'll be an essential contributor to our success, and we'll look to you to not only grow our revenue and reputation, but to help our customers and clients increase their own profitability as well. You'll take ownership of the company's efforts in the mid-tier market segment in an assigned geographic area. You'll also act as a consultant to clients offering a variety of solutions, in all cases helping them connect with their customers to build loyalty and grow revenue - it's a critical part of our own customer satisfaction strategy.
To help you succeed we provide competitive salary and benefits, excellent incentive-based rewards that reflect your performance, extensive training, an assigned territory of existing customers, and a high-profile career path for successful performers.

The Major Account Manager will cover Eastern Ontario (Scarborough east to Kingston) as their territory.

Key Job Activities:

SALES RESPONSIBILITIES: 50%

• Maintains and develops hospital and non-acute care customers through appropriate and ethical methods in order to optimize the quality of service, business growth, and customer satisfaction and retention.
• Actively identifies opportunities to introduce additional services, thereby increasing the revenue opportunity within each customer's business portfolio.
• Proactively conducts outbound customer outreach calls weekly.
• Maintain a high-profile presence in the market by conducting client care visits; turning a sales relationship into a long-term partnership.
• Proactively conducts strategic account reviews with all assigned customers on a regular basis in order to review service needs and usage trends.
• Formulates strategies to retain customers where revenue may be decreasing.
• Handles and resolves all issues and concerns in a timely manner.
• Completes standard weekly and quarterly reports along with any ad hoc reporting requests.

CUSTOMER SERVICE RESPONSIBILITIES: 45%

• Liaises with customers to understand their requirements with respect to products and services that the business currently offers or is planning to offer.
• Handles and responds to all customer problems and inquiries expediently and in the best interest of both the customer.
• Establishes personal relationships with current and potential customers in the assigned territory.
• Serve as a Helpful Expert in exceeding customer expectations on a regular basis.
• Partner with the Service Manager on retention, customer issues and concerns.

Performs other duties and responsibilities, as assigned. 5%

Education:

Experience (North America & LATAM):

• Required Years of Experience (North America only): 3+ years
• Preferred Experience: In-depth knowledge & understanding
• Bachelor's Degree with an emphasis on Business Administration, Marketing, or Sales is preferred but not required; or industry experience equivalent.
• Minimum of four (4) years of account management experience.
• Previous industry experience, including an understanding of document destruction and/or records management, business continuity and risk management solutions is preferred.
• Experience with the Microsoft Office suite of products, and strong internet skills.

Benefits:

We Have You Covered
Stericycle offers a competitive salary and full benefits package including tuition reimbursement and job specific certifications included but not limited to forklift certification.

Our Promise:

Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice. #Ll-CC1