Key Account Coordinator

Employment Status:

Time Type:

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

The Key Account Coordinator is responsible for the profitable sales of CSA products and services to new and existing clients while providing exceptional customer service and will report to the Manager, Inside Sales and Technical Support. Is responsible for independently running all aspects of a sales operation using centralized procedures. This role will also be responsible for addressing unique needs from Key Accounts to achieve revenue targets and expand the market for standards and related products and services.

Principal Duties & Responsibilities

• Creating standard products, services and training quotes. Executes the sales of such from a variety of sources including inbound and outbound calls.
• Maintains and develops ongoing strategic relationships with key account decision makers to grow the business. Planning and carrying key account business development activities and strategies ranging from cold calls, sourcing leads, and face-to-face meetings. Supports corporate marketing activities and strategies.
• Advancing growth of the CSA Learning Institute business by coordinating local Instructor-Led Training events including logistics (catering, venues, etc), speaker needs, receiving customers, problem solving and crisis management in collaboration with Learning Institute staff.
• Frequent analysis, problem solving, and reconciliation of transactions involving issuing returns and credits, collections, invoicing.
• Knowledge of a variety of software systems and applications including SAP Sales and Distribution, Fonteva, MEDS, MS Office suite, etc. Ensures safe, secure and proper handling of customer financial records.
• Proposes system solutions and continuous improvement recommendations to Managers when necessary. Monitors and reports on activities and provides relevant management information. Attends regular training or events to maintain and develop relevant knowledge and skills. Acts as a mentor to new staff and providing regional assistance and training when needed usually involving travel.
• Performs as a divisional liaison for CSA Group employees providing product knowledge, access to standards, promote cross-divisional product and service opportunities. This position is a cross-divisional product and service expert.
• Works with legal to review contracts for In-Person and Virtual Instructor Led Training, prepares proposals and quotes for current customers and new opportunities within assigned portfolios. Forwards software networking agreements to customers for electronic platforms.
• Contributes to revenue growth by evaluation and re-pricing of subscription packages with high volume royalty quotes for all resellers. Works independently and/or in collaboration with Manager, Licensing and Distribution to fulfill requests
• Frequent analysis and investigation of monthly royalty reports to ensure accuracy, and that there are no risks associated with loss of revenue.
• Provides support and technical expertise on special projects with Tech Support, marketing, IT, and Digital Innovation departments.
• Works with Marketing and Customer Success teams to ensure Instructor Led Training and Subscription information is updated and maintained.

Preferred Education & Experience

• 2-3 year post-secondary diploma in Business, Marketing
• Must have 3 years of external experience in business-to-business sales
• Understanding of CSA systems including Salesforce, SAPFonteva, HANA Sales Reports, SharePoint, and MS Suite.
• Solid knowledge of CSA products and services
• Excellent verbal & written communication skills
• Superior phone and customer service skills
• Detail oriented with proven independent problem solving/project management skills and able to complete multiple tasks in a fast-paced environment
• Exceptional organizational and interpersonal skills

Skills:

• Internal and external customers
• Strong verbal and written communication skills
• Strong customer service skills
• Problem solving ability required
• Detail oriented
• Excellent time management skills
• Computer proficiency and analytical skills
• Candidates with proficiency in French will be given special consideration

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at talentacquisition@csagroup.org if you require accommodation in the interview process.