Commercial Insurance Broker - Global Business

We offer more than a job, we offer a career!

• We support our employees to shape their career by encouraging continuing education and investing in training and development.
• We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
• We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
• We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
• We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
• We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Client Service Representative to join our Global team in our Toronto office!

As a Client Service Representative, you will be responsible for supporting the Client Executive and/or Team Leader in meeting the Canadian service requirements of international accounts in conjunction with various non-Canadian domiciled sourcing brokers by developing and maintaining excellent client and source broker relationships.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your day as a client service representative

• Work directly with foreign broker partners and their foreign clients who are investing in, or have existing operations, within Canada.
• Ensure that service proficiency and standards are met with all broker partners and clients, in alignment with our Global Services mandate.
• Handle day-to-Day account service and oversight including marketing campaigns, presentations, clerical work and insurance placements.
• Conduct coverage comparisons, due diligence and contract reviews.
• Follow up with underwriters, broker-dealers, and clients on unresolved files.
• Collaborate with Client Service Managers and/or the Client Executive to negotiate changes, renewals and new businesses (if applicable) with insurers.
• Request missing information, endorsements, and policy documents from insurers and perform the proper follow-ups.
• Maintain renewal lists, registers, and records of the policies so that they are organized and up to date.
• Ensure maximum retention of existing customers by providing exceptional service through regular communication with customers to verify the quality of service delivered as well as meeting and exceeding their expectations.

Our ideal candidate

• 5-7 years Commercial Insurance experience, exposure to Global / Cross - border business is an asset.
• Professional designation required (RIBO)
• Good knowledge of markets and their policy wordings
• Strong verbal and written communication skills
• Ability to work well independently, as part of a team
• Strong experience with Microsoft Office applications
• Good knowledge of Intact Broker Portal and EPIC is an asset
• Effective time management and organizational skills
• Customer focused and service oriented.
• High attention to detail.

Who we are.

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1000 professionals located in 24 offices across the country. Our employees have free rein to demonstrate their creativity, leadership and entrepreneurial skills since we believe in each one of them. BFL CANADA is a founding Partner of Lockton Global LLP, a partnership of independent insurance brokers who provide Risk Management, Insurance and Benefits Consulting services in over 140 countries around the world.

More about us

Our BFL Toronto office is located in beautiful downtown, in the core of the Financial District. Easily accessible by public transit, our office is close to a plethora of top-notch restaurants, ideal for enjoyable lunches or drinks after work. Let's stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Visit our website to learn more about us: bflcanada.ca/

BFL CANADA is an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

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