Associate Account Director
December 23 2024
Industries
IT: Equipment, Network
Categories Computer Software, Hardware, Office Equipment,
Remote
Toronto, ON • Full time
About GeoComply
We're GeoComply! We are at the forefront of geolocation, cybersecurity, and anti-fraud innovation, developing and delivering cutting-edge technologies to help ensure regulatory compliance, combat bad online actors, alleviate user friction, and protect businesses from fraud.
Achieving significant business and revenue growth over the past three years and dubbed a tech "Unicorn," GeoComply has been trusted by leading global brands and regulators for over ten years. Our compliance-grade geolocation technology solutions are installed on over 400 million devices and analyze over 12 billion transactions a year.
At the heart of it all is the people, united by a deep commitment to problem-solving and revolutionizing how people and businesses use the internet to instill confidence in every online interaction. With teams across five countries, three continents, and a global customer base, we have no plans to slow down.
The Role
As an Associate Account Director at GeoComply, you will be integral to building and nurturing long-term relationships with key Mid-market clients. Your role will be to understand client needs, ensure the seamless delivery of solutions, and drive client satisfaction. You will report to an Account Director and work closely with internal teams to maximize client value and identify growth opportunities.
Key Responsibilities
- Client Relationship Management:
- Cultivate and sustain strong, long-lasting client relationships.
- Ensure timely and successful delivery of solutions according to client needs and objectives.
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Strategic Leadership:
- Develop trusted advisor relationships with key accounts and stakeholders.
- Identify opportunities for upselling and cross-selling additional services to existing clients.
- Assist in leading the entire sales process from pipeline generation, discovery, presentation, negotiation, deal close, and launch with an emphasis on demonstrating value and ROI.
- Financial Management:
- Contribute to achieving sales targets and outcomes within schedule.
- Assist in determining product pricing in collaboration with the Account Director and Finance.
- Assist in negotiating contract terms in collaboration with Legal.
- Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts).
- Review billing and ensure timely payments.
- Team Collaboration:
- Collaborate with internal teams (e.g., Compliance, Product, Marketing) to address client needs and ensure the delivery of successful campaigns or projects.
- Coordinate and streamline internal processes and communication to optimize account management operations.
- Provide feedback and guidance to team members on account strategies.
- Problem Solving:
- Resolve complex client issues or disputes in a manner that satisfies all parties.
- Identify and grow opportunities within your accounts and collaborate with sales teams to ensure growth.
- Build a feedback loop for Product and Compliance teams to deliver customer insights.
- Reporting and Analysis:
- Prepare reports on account status for senior management.
- Ensure contract compliance for your assigned accounts in collaboration with Legal.
- Stay updated with industry trends and best practices, ensuring that the company remains competitive.
Who You Are
- Minimum of 5 years of experience in Customer Success, Account Management, Business Development, or related customer-facing role, with at least two years of experience in the gaming industry
- Experience in developing and executing account plans to drive growth.
- A strong focus on delivering an excellent customer experience to drive mutual success.
- Ability to build strong relationships based on trust and mutual respect.
- Ability to manage and resolve complex customer issues and complaints at a large scale.
- Experience in B2B complex value-based selling.
- A highly collaborative individual who can adapt to a fast-moving environment.
- Self-reliant, excited to be in a 'start-up' environment, and creative in your approach.
- Willingness and aptitude to manage others and coordinate a team.
- Willing to travel up to 40% of your working time for conferences & meetings.
Bonus Points
- Knowledge of the iGaming industry
- Knowledge of GeoComply's products and customers
$112,000 - $154,000 a year
Our compensation reflects the cost of labor across several Global markets. The salary for this position ranges from $1112,000/year up to $154,000/year. Pay is based on several factors evaluated throughout the interview, including market location, job-related knowledge, skills, and experience. At GeoComply, our salary bands are crafted with purpose. They testify to the diverse range of skills and experiences that fuel our success.
In addition to our competitive salary package, we also offer the following personal and professional development benefits:
*Performance-based bonus
*Equity plans
*Paid vacation and sick days
*Extended health benefits
*Generous Learning & Development Allowance
*Sports and Physical Wellness budget (30% of L&D Allowance)
*Charitable and DEI initiatives
*Team-building events
Apply Now!
Interested in joining our team? Send us your resume and a cover letter. We can't wait to meet you!
Commitment to Diversity and Equity.
If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity rather than ticking boxes, so if this resonates with you, please apply.
Search Firm Representatives Please Read Carefully
We do not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by GeoComply due to an agency referral where no existing agreement exists with the GeoComply Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the GeoComply Talent Acquisition Team.
Why GeoComply?
Joining the GeoComply team means you'll be part of an award-winning company to work, learn and grow. We are fast-paced, high-impact, and have a can-do team culture.
To be successful in our organization, you need an eager attitude, professionalism, and the confidence to willingly work to prove yourself and your ideas, and earn the trust of the organization.
Here's why we think you'd love working with us.
We're working towards something big
We've built a reputation as the global market leader for geolocation compliance solutions for over 10 years. We're trusted by customers from all over the world, and the next few years will be particularly exciting as we continue to scale across new markets.
Our values aren't just a buzzword
Our values are the foundation for what we as a company care about most. They signify the commitment we make to each other around how we act and what we stand for. They are our north star as we work together to build a company we're all proud to be a part of. Learn more, here.
Diversity, equity, and inclusion are at the core of who we are
In collaboration with our team and external partners, we promote DEI in our recruitment and hiring practices; scholarships and financial aid; training and mentorship programs; employee benefits, and more.
Learning is at the heart of our employee experience
At GeoComply, we foster an environment that empowers every employee to gain the knowledge and abilities needed to perform at their very best and help our organization grow. From a professional development budget to local training opportunities, knowledge-sharing sessions and more, we are continually investing in employee career growth and development.
We believe in being a force for good
We profoundly care about our impact on the world and strive to make meaningful contributions to the communities we work and live in. Our Impact division focuses on philanthropic and social responsibility initiatives, including supporting our local communities, advancing equality, and harnessing our technology to protect vulnerable groups. Learn more, here.
We care about our team
Our GeoComply team is talented, driven and hard-working, and is known for its positive attitude and energy. At GeoComply, we take care of our employees with the total package. Team members are generously rewarded with competitive salaries, incentives, and a comprehensive benefits program.
We value in-person collaboration
GeoComply culture thrives on a dynamic mix of in-person energy and independent focus and we champion a hybrid work model that blends the energy of in-person collaboration with the flexibility to work from home. Our 3-day in-office policy fosters teamwork and innovation, while also recognizing the importance of individual work styles and needs.
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At GeoComply, we live our value of Act with Integrity. Our workplace is built on mutual respect and inclusion, and we welcome applicants of all backgrounds, experiences, beliefs, and identities. Creating an accessible interview experience for all candidates is important to us. If you have any requests (big or small) throughout our hiring process, please don't hesitate to let us know so we can do our best to prioritize your needs.
We care about your privacy and want you to be informed about your rights. Please read our Applicant Privacy Notice before applying for the position.
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