Account Representative, Client Relations - Toronto (Southwestern Ontario)

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. We have flexibility, in how, when, and where we work, within the boundaries of the business needs and the nature of your role. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a permanent employee:

• Annual Paid vacation.
• Annual individual performance incentive.
• Defined benefit pension plan.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.
• While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

About the role
Join the Commercial Solutions team in the Account Representative, Client Relations position. In this role, you will establish and maintain strong business relationships with internal and external clients and/or industry stakeholders while identifying opportunities for stronger partnerships with CMHC.

What you’ll do:

• Develop and maintain strong ties and long-term relationships with financial institution partners and recognize business opportunities.
• Analyze and synthesize a wide variety of information, such as volume reports, client activity profiles and market analysis data, to develop and execute sales strategies to promote CMHC mortgage loan insurance within a portfolio of Financial Institution clients.
• Manage the relationship with clients in your portfolio, including business volumes, client activity profile, lender retention, lender usage of CMHC’s interface software, and increased visibility through planned client visits, training programs and business development initiatives.
• Deliver presentations and training at client events and participate in training and information activities as part of strategic client support.
• Manage your assigned portfolio, including the budget and other resources, to ensure optimum client service and efficiency.
• Act effectively by teaming up with the other members of the Client Relationship management team.

What you should have:

• A post-secondary education in a relevant field such as Sales, Marketing or Business.
• A minimum of five years of experience in the financial services industry and/or within a credit union.
• In-depth knowledge of mortgage lending activities and services for owner-occupied, multi-family dwellings.
• Excellent marketing and business development skills, with a flair for delivering effective group presentations and training.
• The ability to build and maintain client relationships and recognize business opportunities.
• Political acumen.
• A valid driver's license and access to a vehicle.
• Willingness to travel at least 4 times per week to meet client needs.

It would be great if you also had:

• Knowledge of CMHC's mortgage loan insurance products and the National Housing Strategy.
• A strong understanding of mortgage underwriting.
• Proficiency in other languages such as Urdu or Hindi.

Note: This position will involve frequent travel throughout Southwestern Ontario region.

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion 

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion

What happens after you apply 

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!