Account Coordinator

About the job

Responsibilities

• Handles all customer relations including, but not limited to, account changes, additional services, general inquiries, and service set up and cancellations
• Ensures pro-active communication, internally and externally, between our team and loyal customers
• Resolves any issues that may arise in a professional and timely manner
• Provides quotes and coordinates special services for both new and existing customers
• Acts in accordance with Company policies, procedures, and processes
• Support with the Track and Trace of shipments as required
• Assists and supports completion of NCCS tasks as assigned
• Responsible for maintaining an accurate and consolidated database

• Manage schedules
• Inform appropriate parties of the completion of initial service
• Thrive in a fast-paced call centre environment where working as a team and managing deadlines is a necessity

• Special projects as required
• Tracking and escalating implementation issues
• Participate in project planning meetings and calls

Qualifications

Position Qualifications

• Superior customer service and interpersonal skills
• exhibiting a professional and partnering attitude towards both internal and external customers
• Excellent verbal, written and interpersonal communication skills
• Ability to work both independently and as part of a team and can easily pivot to changing and competing priorities
• Proficiency with Microsoft Excel and high degree of comfort working with a variety of software programs critical to the role