ASSISTANT MANAGER

REPORTS TO: Store Manager

SUMMARY: An Assistant Manager shares in the responsibility for the overall performance of the store and assists Store Management with generating sales potential, recruiting and developing staff, maintaining store appearance, and controlling expenses and shortages.

OVERALL RESPONSIBILITIES

• Generate sales and profit, minimize losses and ensure the store is visually distinctive and impeccably maintained.
• Identify and implement strategies and initiatives to achieve and exceed business goals.
• Oversee and maintain the customer service standards to the highest possible level.
• Demonstrate effective written and verbal communication skills.
• Represent the Tommy Hilfiger image through personal and professional appearance.
• Take responsibility for productivity and profitability of the store including sales growth, staffing and inventory results.
• Responsible for all activities within the store in the absence of the GM / SM or Associate Manager.
• Manage time and prioritize tasks.

OPERATIONS

• To understand and comply with all company policy, procedures and operations.
• To maintain the highest level of security and safety awareness within the store.
• To recognize problems, analyze causes, generate alternatives and solutions.
• Manage all controllable expenses, including the allocation of payroll.
• Attends mall/center management meetings in the absence of the GM / SM or Associate Manager.
• Follow Inventory Shrinkage Improvement Program.
• Maintain productivity in shipment processing, inventory counting, price change activities.
• Ensure store has all necessary tools (i.e. supplies, resources, binders, etc.) and knowledge of how to use them adequately.
• Manage store openings and store closings.
• Take direction and complete assigned tasks and responsibilities.