Account Development Manager

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

Account Development Manager (Inside)

We are seeking a motivated and detail-oriented Account Development Manager to support our regional commercial and strategic sales team. The ideal candidate will assist our sales executives, manage customer inquiries, facilitate CRM account management and ensure smooth sales operations.

What you'll be doing:

• Assist sales representatives with CRM contract preparation activities and work collaboratively with internal teams to advance sales opportunities.

• Respond to customer inquiries and align account development activities to achieve sales objectives.

• Maintain accurate records of customer interactions and sales activities in our CRM system (Salesforce).

• Coordinate with other departments to ensure timely delivery of contracts & services.

• Prepare account information to facilitate customer quarterly business reviews as required by the sales team.

• Support the sales team in achieving their targets and objectives.

• Take action to retain base revenue and work collaboratively with sales team drive account renewal activities.

• Stay up to date with all products, pricing and benefits in an effort to drive sales through upsell opportunities.

• Maintain a detailed touchpoint history in the Salesforce CRM by logging all customer data and interactions in a clear, timely manner.

• Drive new sales opportunities by contacting our client base and facilitating client meetings with the Account Executive & Solution Architects.

What you will bring:

• Post secondary degree in business, marketing or equivalent work experience.

• Proven experience in a sales environment.

• Experience with CRM systems for managing customer information and sales processes.

• Understanding of sales principles and customer relationship management.

• Ability to adapt to changing priorities and work in a fast-paced environment.

• A proactive and positive attitude with a willingness to learn and take on new challenges.

• Excellent verbal and written communication skills to interact effectively with customers and the commercial & strategic sales team.

• Strong customer service skills to handle inquiries, complaints, and provide solutions.

• Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.

• Precision in processing quote creation and entering data to facilitate a high volume of contracts.

• Familiarity with Salesforce and proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Ability to think critically and provide solutions to customer and sales team issues.

• Efficiently manage time to meet deadlines and support the sales team.

• Ability to work well within a team and strong collaborative skills to coordinate with other departments.

What's in it for you:

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • Self-driven career development programs (E.g. MyPath program)
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

This is a hybrid work position and will require you to be in office three days per week.

If you are selected to move forward in the recruitment process, here is what you can expect:

• 15-minute phone screen with your recruiter, 1-hour virtual interview with Hiring Manager, 30-minute final round virtual interview with Director of the team. Best of luck!

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To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 475 Richmond Rd. (100), Ottawa, ON
Travel Requirements: Up to 10%
Posting Category/Function: Sales & Account Management
Requisition ID: 318063

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Rogers Business