Sales Director - Central Canada

The Sales Director Central Canada at DHL Global Forwarding will lead a team of Business Development specialists, driving sales strategies, and achieving revenue targets. This role is pivotal in positioning DGF as a leader in the logistics and forwarding industry by developing strong customer relationships and delivering exceptional service. The focus of this role is to grow freight of all kinds by winning, retaining, developing, planning, and managing business within the assigned region. The Sales Director must demonstrate leadership to inspire and drive a team that generates leads, builds client relationships, develops customer solutions, and regularly measures performance to ensure targets are met or exceeded, ultimately ensuring customer needs are fulfilled. You'll be supported by a global team of professionals with diverse experience, but also have the freedom to work independently.

KEY RESPONSIBILTIES:

1. Leadership and Team Management:
• Lead, mentor, and develop a team of field sales specialists to achieve individual and team sales goals.
• Foster a high-performance culture focused on customer satisfaction and continuous improvement.
• Conduct regular performance reviews, provide feedback, and implement development plans for team members.
2. Sales Strategy and Planning:
• Develop and execute comprehensive sales strategies to increase market share and achieve revenue targets.
• Analyze market trends, customer needs, and competitive landscape to identify growth opportunities.
• Collaborate with senior management to set sales targets and develop action plans to meet these goals.
3. Customer Relationship Management:
• Build and maintain strong relationships with key customers and stakeholders.
• Ensure high levels of customer satisfaction and retention through effective account management.
• Address customer issues and resolve problems promptly to maintain positive relationships.
4. Business Development:
• Identify and pursue new business opportunities to expand DHL's market presence in Ontario.
• Develop and present proposals and negotiate contracts with potential clients.
• Participate in industry events, trade shows, and networking opportunities to promote DHL's services.
5. Sales Operations:
• Monitor and report on sales performance metrics, providing regular updates to senior management.
• Ensure compliance with company policies, procedures, and ethical standards in all sales activities.
• Utilize CRM tools and other sales technologies to manage customer information and track sales activities.
6. Collaboration and Communication:
• Work closely with other departments, including Marketing, Operations, and Customer Service, to ensure a cohesive approach to customer engagement.
• Communicate effectively with team members, senior management, and other stakeholders to align sales efforts with overall business objectives.
7. Market and Customer Insight:
• Gather up-to-date customer and market information to keep the product and trade lane informed of current conditions.
• Use market insights to adjust strategies and ensure competitive positioning.
8. Performance Management:
• Motivate the team to generate leads, build client relationships, develop customer solutions, and measure performance regularly.
• Ensure the team hits or exceeds forecasts and that customer needs are consistently met.

YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS:

• Minimum of 8-10 years of experience in sales, with at least 2 years in a leadership role within the logistics or forwarding industry
• Good understanding of market challenges and opportunities in the forwarding industry (strong product knowledge: air, ocean, customs, warehousing, distribution)
• Results and Respect focused
• Able to establish sales plans and processes with a process improvement background
• Strong leadership and team management skills, with the ability to inspire and motivate a sales team.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic thinker with strong analytical and problem-solving abilities.
• Ability to identify customer needs by gathering information and building long-term relationships
• Conceptual thinking and analytical skills
• Flexible and open to change and adapt to a changing environment
• Ability to provide and receive constructive feedback
• Active listening skills
• Ability to challenge and inspire growth

YOU'LL BE REWARDED IN MANY WAYS, SUCH AS:

• Belong to a diverse and dynamic culture that promotes inclusion, growth and development
• Participate in comprehensive compensation, benefits and work perk programs
• Enjoy a flexible, hybrid work environment

The Freight Forwarding experts since 1815. DHL Global Forwarding, Freight (DGFF) is part of Deutsche Post DHL Group with over 43,000 employees in 101 countries. Our air, ocean, and overland freight forwarding services include standardized transport as well as multimodal and sector-specific solutions, together with individualized industrial projects.

We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds. DHL is an equal opportunity employer and believe we will gain, through the recruitment and development of staff who represent the broad diversity of the Canadian workforce. Diversity enriches our workplace, drives our success, and helps us deliver excellence.

We are recognized as a Global Top Employer with 6 regions and 35 countries. Through our people practices, we help our forwarders realize their full potential by accessing in-site training programs, an online platform portal, loads of on-the-job training, and the chance to gain certifications for your role.

DHL Global Forwarding will only employ those who are legally authorized to work in Canada. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role. All candidates are required to provide proof of COVID-19 vaccination to be eligible for hire.

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