Global Sales Support - 12-month Contract

JOB SUMMARY

The Supervisor, Sales Support manages a team of Sales Merchandisers to execute the merchandising of group, contract, business transient and/or extended stay sales opportunities by using Marriott’s sales information systems and technology, as well as provide sales program/event coordination (e.g. Hotel Excellence, sales missions, trade shows), reporting support, and/or general administrative support as needed.

CANDIDATE PROFILE

Education and Experience

• 4-year degree from an accredited university
• Minimum of 2 years’ work experience in Sales and Marketing, Guest Services, Front Desk or related professional area.

Prior experience managing direct reports preferred.

CORE WORK ACTIVITIES

Managing Work, Projects and Policies

• Manage team of Sales Merchandisers to support the Global Sales Organization through effective evaluation, response, coordination and closure of sales opportunities.
• Evaluate, qualify and respond to leads in a professional and timely manner. Complete lead entry of customer opportunities as requested by manager and perform inventory search of hotel availability based upon customer request. Match hotel need dates with customers’ needs – ensure an offering to each customer.
• Majority of communication will be via telephone, email and SFAWeb|CI/TY. Maintain open communication with managers, properties, NGS, RSO’s, and markets as needed regarding lead status.
• Provide service to customers to grow account share on behalf of Marriott International, across the enterprise.
• Participate on project and account teams, executing activities that support strategic account management and team-based sales models.
• Establish and maintain complete and up-to-date lead response information in SFA and other systems to ensure accurate reporting.
• Provide coverage for managers when needed, including assisting with customer needs, lead entry and any additional duties as requested
• Provide sales program/event coordination (e.g. Hotel Excellence, sales missions, trade shows), reporting support, and/or general administrative support, as needed.

Maintaining Business Goals

• Establish and maintain complete and up-to-date lead response information in SFAWeb|CI/TY and alternate information systems to ensure accurate reporting.
• Generate and organize sales reports utilizing internal data systems (e.g. SFAWeb|CI/TY, Tableau).
• Monitor and evaluate GSO office processes and procedures; recommend improvements as necessary.

Demonstrating and Applying Discipline/Functional Knowledge

• Develop and maintain expertise in standard software applications such as MS Office, SFAWeb|CI/TY, Tableau, StarCite and Cvent etc.
• Act decisively to recover from mistakes. Know how to develop/propose/initiate solutions and when to involve a leader.
• Act independently to improve and increase skills and knowledge.

Contributing to Teams

• Navigate the MI organization to achieve collaboration by leveraging relationships and knowledge.
• Identify and cultivate relationships with key colleagues and stakeholders in other parts of the organization (Canadian Sales Office, above property sales organizations, franchisees, management companies etc.)
• Work effectively in a virtual team-based environment.

Leading/Managing Teams

• Provide supervision and promote accountability to drive superior business results to achieve and/or exceed established goals.
• Manage the day-to-day operations of the Sales Merchandising team to ensure successful execution of GSO strategies/business processes.
• Collaborate with management to develop and execute ideas and procedures, while setting goals to continuously improve department performance.
• Celebrate successes and publicly recognize the contributions of associates; ensure recognition is taking place across areas of responsibility.
• Interview and hire team members with the appropriate skills to meet the business needs of the operation.
• Administer the performance appraisal process for direct reports. Develop business goals and create appropriate development plans. Assist associates based on their individual strengths, development needs, career aspirations and abilities.
• Actively solicit associate feedback, utilize an "open door" policy and review associate satisfaction results to identify and address associate problems or concerns. Ensure associates are treated fairly and equitably. Constantly strive to improve associate retention. Bring issues to the attention of Human Resources and department leader as necessary.

Additional Responsibilities/Competencies

• Prepare, edit and proofread written documents (e.g. communications, memoranda, reports, etc.) to ensure accuracy and completeness.
• Express oneself clearly, concisely and effectively through written and verbal communications.
• Approach opportunities with a positive, open-mind.
• Display creativity and innovation to identify opportunities to improve departmental processes and programs that will enhance team productivity and/or business results.
• Gain the confidence and trust of others through consistent demonstration of authenticity and ethical standards.
• Maintain confidentiality of proprietary materials and information.
• Demonstrate flexibility by concurrently supporting multiple team members and/or projects.
• Perform special projects and other duties, as assigned.

MANAGEMENT COMPETENCIES

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Notification to Applicants: Canada Regional Office takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.