General Sales Support- Canada Medical Supplies
Job Title
General Sales Support- Canada Medical SuppliesJob Description
General Sales Support - Canada Medical Supplies
As a Sales Support Specialist for the Medsupplies team, you will be the first line of support for inquiries and doubts. You'll work closely with account managers, internal teams, and various online tools to provide customer-focused, solution-oriented responses. Your goal is to ensure customer satisfaction and maintain high-quality service.
Your role:
Sort through several information sources to find suitable solutions for customers.
Handle escalations, determining whether they can be resolved directly or need to go to an account manager.
Keep account managers informed of any critical situations, such as a customer considering moving away from Philips consumables.
Develop basic clinical knowledge to make informed recommendations to clients.
Provide customer service with a personable response and probing questions when the answer is no or unavailable.
You're the right fit if:
You've acquired 2+ years of experience in supporting sales teams, ,preferably on medical consumables products or an equivalent mix of academic background and professional experience.
Your skills include knowledge in Excel and SAP.
You have an academic background in Business, Industrial Engineer, Logistics or an equivalent academic field.
You're a professional with a customer-focused and solution oriented mindset with strong communication and interpersonal skills.
Bilingual ability to read, write, and speak French and English required.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company's facilities.
Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
This is an in-office role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
- Learn more about our commitment to diversity and inclusion.
Philips Transparency Details
The pay range for this position is $53,887.00 to $84,679.00 The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, DC Pension, Flex Dollars (for HSA/PSA/RRSP), stock purchase plan, education reimbursement and much more. Details about our Canada benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
Canadian work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Mississauga.
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Philips Canada is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.