Account Manager

About Introhive

Introhive is an AI-powered SaaS platform designed to help organizations realize the full value of their relationships and underutilized data across their business to increase revenues, employee productivity and to improve customer experience management.

We've grown a lot since we began our journey in 2012, but our core mission remains the same - help B2B organizations capture and deliver Customer Intelligence to teams, when and where it matters most to find, win, and grow more business.

Introhive is the fastest growing B2B customer intelligence platform, recognized as a category leader in sales intelligence and data quality management software by G2 Crowd, a top 10 fastest growing technology company in Deloitte's Fast 50 Awards three years in a row, and the MarTech 2020 Breakthrough Award winner for Best CRM Innovation.

Leading brands in Technology, Commercial Real Estate, Financial Services, Accounting, Legal and Consulting trust Introhive for sales enablement and relationship intelligence.

The Opportunity

Introhive is seeking an experienced Account Manager for a dynamic job opportunity in North America. As a rapidly growing scale-up, Introhive offers an exciting, diverse daily experience with ample room for personal and professional growth. The ideal candidate is a skilled communicator with a passion for research and exceptional organizational abilities, coupled with a thirst for continuous learning. In this role, you will play a pivotal part in Introhive's expansion, working closely with the RVP for North America and collaborating with a dedicated team to cultivate a robust customer base spanning diverse industries. Your contributions as an Account Manager will significantly impact our success by fostering and nurturing customer relationships within the SaaS realm.

The Account Manager role is responsible for the success of Introhive's existing customers by developing trusted relationships within accounts, creating new opportunities via Introhive's portfolio of products, and driving revenue growth & retention.

Your Responsibilities

• Ownership of the entire customer life cycle, focusing on growth opportunities, customer satisfaction, renewals.
• Acquire new business and incremental revenue via existing clients
• Meet and exceed monthly, quarterly, and annual revenue targets
• Keep an accurate forecast for your territory and alert internal teams to any retention risks to formulate effective resolution strategies.
• Create various customer touchpoints by identifying and engaging key stakeholders within the Customer organization.
• Initiate proactive discussions to identify new opportunities within existing accounts and ensure that key stakeholders are aware of Intorhive's multi-product offerings
• Collaborate with Customer Success Managers to develop account plans and strategies that promote revenue growth and expand market share within these accounts.
• Aim to exceed expectations with every interaction, contributing significantly to Introhive's market reputation as we scale and adapt our products to meet the needs of business customers.
• Present, pitch, and run product demonstrations as required
• Self-generate client opportunities
• Work closely with pre-sales, lead generation, inside sales, and commercial sales teams within International
• Serve as the advocate and representative of the customer to the product team and other cross-functional groups.
• Work closely with marketing to enable digital, account-based marketing (ABM) and cold sales leads (SQL's) for the region
• Research customers and uncover potential new business and opportunities
• Utilize CRM (Salesforce) to track and manage all pertinent information related to leads and opportunities.
• Stay up-to-date on industry trends and product features
• Gain an in-depth knowledge of the Introhive platform
• Where needed, host online presentations, product demonstrations and meet clients in person to deliver workshops
• Occasional travel
  

Qualifications

• Minimum of 5-7 years experience in SaaS, along with a self-starter attitude is ideal. Extensive experience in other areas of sales may be considered. We are looking for a team player who can work collaboratively with the broader sales organization to help win deals.
• Exposure to CRM, marketing automation, and sales enablement is preferred. Experience in working with partners and building pipelines from existing contacts and relationships in the region is also desired.
• A passion for business development, marketing, and relationship-building
• Positive attitude and the desire to deliver
• Experience in B2B sales, business development, or EBR functions
• Understanding of the sales process and supporting system
• Ability to work in both autonomous and collaborative environments
  

Why Introhive?

At Introhive, we are proud to be an equal-opportunity employer, fostering a workplace that values diversity, inclusion, and belonging. We embrace and celebrate the unique perspectives of every individual, and we are committed to providing a fair and inclusive environment for all our team members.

We are one TEAM! We attract the best and brightest, and we empower them. We value each other and do what it takes to make each other successful. We treat our customers and partners the same way. We embrace the power of unity, diversity, and collaboration in all that we do.

Hiver Perks

Some Hiver Perks are available only to full-time permanent employees of Introhive.

• • Flexible Work Hours
  • Remote Work Supported
  • Health & Dental Benefits
  • Employee EAP
  • Employee Resource Groups
  • Mentorship Programs
  • Continuing Education Programs
  • Unlimited Paid Time Off
  • Retirement Plans
  • Maternity/Parental Leave
  • A Chance to be Part of Something Great!