About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
Inbound Sales Position Overview:
Join our team at a technology-driven digital printing company, where innovation and opportunity intersect. We're seeking an individual who can effectively use digital tools, automation, and the Xerox sales system to enhance our client engagement approach.
As a valued member of our team, you'll be responsible for overseeing our inbound channels and establishing meaningful connections with clients. Your goal will be to navigate the digital landscape proficiently, utilizing up-to-date sales automation software and telephony techniques that resonate with today's tech-savvy audience.
Key responsibilities include:
Client Engagement:
- Convert inbound calls and web chats into service contract orders, with a focus on strategic upselling, cross-selling, building the equipment pipeline, and driving sales growth.
- Take ownership of key performance metrics, including revenue generation, profit margins, and win rates, continuously striving for improvement.
- Foster positive relationships with our field teams, collaborating to develop strategies for optimal coverage of overlaid accounts.
- Apply sales strategies and call prioritization techniques to drive tangible business results.
- Proactively engage with key decision-makers within client organizations, forging meaningful connections that drive success.
- Identify and nurture high-quality equipment leads to fuel our growth.
- Demonstrate fluency in articulating the features, advantages, and benefits of Xerox Solutions to prospective clients.
- Skillfully resolve conflicts, both internally and externally, to maintain smooth operations and client satisfaction.
Sales Strategy and Execution:
- Master the art of executing inbound campaigns and strategies, ensuring their seamless integration into our sales approach.
- Collaborate closely with cross-functional teams to strategize and navigate complex sales cycles effectively.
- Implement proven sales management processes to achieve objectives related to new business, product launches, or segment expansion.
- Develop a deep understanding of our clients' strategic business objectives, tailoring our offerings to align with their goals.
Process Management and Administration:
- Oversee the Order To Install process, ensuring a smooth transition from sales to installation.
- Maintain and update client databases, ensuring accurate and up-to-date information.
- Embrace the flexibility to perform other necessary duties as required to contribute to our collective success.
To excel in this role you should have the following qualifications:
Adaptability and Availability:
- Exhibit flexibility to work varying hours, including Canadian or US holiday schedules when necessary.
Communicative and Interpersonal Skills:
- Demonstrate strong interpersonal, communication, and client relations skills.
- Maintain a professional telephone demeanor.
- Apply excellent listening and probing skills.
Effective Multitasking and Attention to Detail:
- Effectively multitask with exceptional attention to detail and accuracy.
Sales and Client Service Aptitude:
- Possess sales aptitude, including assertiveness, persistence, active listening, and self-motivation.
Analytical and Organizational Skills:
- Utilize strong analytical and mathematical skills.
- Display organization with effective time and activity management abilities.
Technological Proficiency:
- Exhibit proficiency in systems literacy (PowerPoint, Excel, Word, Outlook) and intranet/internet familiarity.
Independence and Teamwork:
- Excel in the ability to work independently with minimal supervision.
- Act as a proven team player.
Education and Experience:
- Prefer post-secondary education and/or equivalent sales experience.
- Recommend previous contact center experience.
What We Offer:
At Xerox, we understand that attracting top talent requires more than just a job - it's about providing a fulfilling career experience. When you choose to join our team, you'll embark on a journey filled with opportunities, growth, and rewards. Here's what we have in store for you:
- Competitive Compensation: A competitive package that includes comprehensive benefits offerings. Our benefits package includes medical, dental, vision, and life insurance to take care of your well-being and provide peace of mind. Benefits commence upon joining our company.
- Paid Holidays and Personal Choice Days: Enjoy paid holidays and personal choice days to balance work and personal life, giving you the flexibility, you need.
- Hybrid Work Environment: Experience the best of both worlds with a hybrid work environment that combines office and remote work options.
- Long-term Savings: Secure your future with a robust defined-contribution (DC) pension plan, designed to support your financial well-being.
- Vacation Allowance: Kickstart your journey with us on the right foot. New employees receive two weeks of paid vacation after their first year.
- Performance Reviews: Receive regular individual performance reviews every six months, fostering continuous growth and development.
- Training Initiatives: Elevate your skills through our in-house training, online learning opportunities, and mentorship programs that nurture your professional growth.
- Charitable Involvement: Be a part of our commitment to the community. Actively participate in selecting charities and enjoy paid time off (up to one paid day annually) to volunteer and make a difference.
Join us at Xerox, where we invest in your success, well-being, and personal growth. We're not just offering a job; we're offering a rewarding career journey filled with opportunities to thrive and make a positive impact. Apply today and let's shape the future together.
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