Manager Sales Support - Commercial Financial Services

****Please note while thisrole is listed under Moncton NB, consideration will be given to applicants throughout locations in Atlantic Canada.

This leadership role drives the Commercial Banking Advisors or CBA team to deliver on the strategic business priorities of: enhancing client loyalty and maximizing revenue for RBC. The Manager Sales Support enhances their team's productivity through ongoing coaching, to ensure a high level of employee capability and engagement. Builds strong partnerships and works closely with all RBC partners.

Duties aligned to the Manager Sales Support role are:

· Instill your team with a dedication to putting clients first by advocating professional client service standards and acting as leader and ambassador of the client experience.

• Guide your team to assist in the development and delivery of a coordinated client contact strategy through collaboration with the other members of the CFS relationship team.
• Respect client's time and take responsibility for issues when client problems are escalated. Engage appropriate partners when necessary to resolve the problems.
• Personally create and support a network of internal and external partners to enhance partnering and collaboration.

Key Accountabilities:

· Ensure CBA Team is supported to deliver on growing revenue with clients and assist in acquiring new clients

· Strategize with CBA about potential opportunities, leveraging discovery techniques, on-boarding training and Business Service Reviews

· Provide coaching to enable delivery of the RBC advice promise, matching solutions to client needs

· Develop and coach on sales and market plan for the team to support the overall Business unit goals and adjust activities as required

· Conduct effective sales management routines tailored to bring value to each team member, while maintaining a forward looking view. Focus on key behaviors and activities to move sales or referral opportunities forward and close business

· Coach team members to maximize the use of technology to follow through on all client strategies, sales activities and opportunities, as well as, to build corporate memory and enable the continuity of client servicing.

· Coach team to share responsibility with Relationship Managers Commercial Markets for robust CRP and client action plans, ensuring strong contact management routines are in place.

Knowledge/Experience:

· Commercial Banking experience at a senior level

· Strong knowledge of business banking products and services as well as credit policies and guidelines

· Proven sales leadership skills, including previous people management experience within the Financial Services industry

Skills/Competencies/Attributes:

· -Ability to develop and maintain strong business and community networks

· Ability to grow the business while effectively controlling expenses

· Demonstrated ability to grow the business through effective partnering activities

· Strong business and organizational knowledge, planning and implementing capabilities with a knowledge/experience across Commercial Financial Services within region supported, including sales and account management, direct sales, and operational expertise

· Ability to impact and influence sales leaders, sales people and partners

· A strong sales orientation and a demonstrated passion for putting clients first

· Strong relationship builder - able to establish both internal and external working relationships in order to identify and implement strategies for business growth

· Excellent communication, time management and organizational skills

· Demonstrated PC literacy, including Microsoft Office

· Demonstrated commitment to ongoing learning

Education:

· A post-secondary diploma/degree, ideally in Commerce, Business Administration or related experience is required.

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above