Manager, Residential Cm, Care
We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!
Job Title: Manager, CM Resi, Care
Job Listing Detail
We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!
We are looking for a new team member that is collaborative, driven, bold-thinking, and focused on delivering impact in everything they do. Is this you? If so, consider the following opportunity:
Reporting to Sr. Manager, Channel Marketing Residential, you will be the prime and first point of contact for Rogers Home products and program supporting our Care Channels Working closely with cross functional teams such as Care, Channel Enablement, Marketing, Pricing, Competitive Insights, and Channel Management, you will own and execute the channel readiness strategy ensuring that our channel is engaged, enabled, and able to sell. Supported amongst an amazing and fun team, you will contribute to delivering a consistent and integrated experience across all consumer sales channels while serving as an escalation point and a subject matter expert for in channel programs.
The ideal candidate lives and breathes executing with excellence and is a team player. They work cool under pressure, can manage multiple tasks, has a strong attention to detail, a curious mind, and is able to balance planning, executing, and evolving.
Responsibilities:
Execute and deliver marketing, operational, engagement, and process improvement programs including product and service launches, incentives, and training programs.
Liaise with cross-functional partners including Product, Pricing, and Marketing to develop program requirements and present channel plans as it relates to the channel priorities.
Maintain and present weekly/quarterly program updates and strategies to various levels of leadership within the channel.
Build and maintain strong relationships with our channel partners and cross functional teams while coaching for performance and adhering to program standards
Qualifications:
Post-secondary education or equivalent
5+ years of wireless/residential industry experience
2+ years of experience within a sales channel setting. Within Care and/or Telesales is an asset.
Bilingual Spoken and Written (English and French) is an asset
Ability to work positively and productively in times of change and ambiguity.
Proven ability to impact, influence and interact within the various levels within the organization.
Strong interpersonal and leadership skills with the ability to achieve desired results.
Able to work effectively and independently on multiple, simultaneous tasks within a fast-paced customerservice-oriented environment.
Strong problem solving and troubleshooting skills with ability to illustrate and explain complex processes logically and simply.
Excellent written and oral communication skills to communicate effectively with cross-functional teams.
Excellent presentation skills to communicate a variety of data to senior leadership members
Excellent organizational and time management skills with a strong attention to detail.
Strategic thinker with the ability to present, recommend and sell solutions for the consumer sales channels
Strong positive negotiation skills and business acumen
Proficient in the use of Microsoft Office (PowerPoint, Word, Excel and SharePoint)
Proficient in use of Adobe Products (InDesign, Illustrator, Photoshop, Acrobat, etc) an asset
A good knowledge of English is necessary as this role requires regular communication in English with customers and/or team members in other provinces.
We believe in investing in our people and helping them reach their potential as valuable members of our team and are thrilled that you are wanting to continue your career with Rogers. We are committed to your growth & development and your past performance and contributions to the company will be considered during the recruitment process.
This is a hybrid work position and will require you to be in office three days per week.
If you are selected to move forward in the recruitment process, here is what you can expect:
A phone screen with your recruiter, an interview with Hiring Manager, and potentially a couple others including the Leader of the team and some key stake holders. We care and want to make sure you're set up for success. Best of luck!
Not sure if you should apply for this role? Talk to your Manager or your HR Business Partner.
We've established a set of internal hiring rules to help you find long-term success at Rogers. Click here to access Your Career @ Rogers - Ground Rules and become familiar with the new requirements.
To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (824), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Marketing & Marketing Communication
Requisition ID: 316189
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.
Posting Notes: Corporate