Client Account Specialist

Our Residential team is proud to offer our customers seamless and simple technology that fits into any lifestyle. Our Field Sales teams work closely with our customers and offer a personalized face-to-face experience selling home services including TV, Internet, and Home Phone. We know that our customers rely on us to provide them with reliable connectivity, and we are committed to delivering the best customer experience, keeping Canadians connected to the people and things that matter most.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you're motivated to succeed, enjoy connecting with people, and working in a supportive team environment, consider building your career by joining our team!

Join the Rogers Door-to-Door Sales Team:

We are excited to deliver best in class customer experiences and seeking passionate individuals who can connect with our customers in the field and champion Rogers services through door-to-door sales in New Brunswick (Monton, Saint John, Shediac, Oromocto, Edmundston, Grand Sault/Grand Falls)

What's in It for you:

We're all about investing in our team members, offering fantastic benefits and perks, such as:

• Uncapped Earning Potential: Receive a competitive base pay, commissions, and a vehicle allowance
• Wealth Accumulation: Benefit from a great pension plan, Registered Retirement Savings Plan (RRSP), Tax-Free Savings Account (TFSA), and company matched share purchase program options
• Enjoy the Perks: Employee discounts that can offer up to 50% off our Rogers & Fido products and services
• Health: Quick access to one of the best flex health & dental benefits, Parental Leave & Top Up, Mental Health and Support benefits- 100% coverage, Employee and Family Assistance Program benefits
• Healthcare from Home: Connect with healthcare professionals through a virtual walk-in clinic.
• Stay Fit: No-cost fitness membership with access to virtual classes
• Giving Back: Rogers Gives Together is our company's employee giving and volunteer program which offers choice, flexibility, and opportunities for our teams to give back where we live, work and play
• Learn and Grow: We invest in our people to unleash their potential so we can win as a team! We are committed to developing our teams and staying ahead of the trends through in-person training, virtual courses, mentorship, coaching and collaboration.
• Commitment to Diversity: We all bring something different, and we know what makes us different makes us great. We have a strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQ+, Indigenous Peoples, Persons with Disabilities and Women.

What You Will Do:

• On-the-Go Sales: Sell a fantastic range of products, including Wireless, Cable, Hi-Speed Internet, Home Phone, directly to customers at their homes.
• Sales: Act on provided leads and spark new residential sales in your territory.
• Brand Ambassador: Represent Rogers with pride, both in the field, at special events and to follow up on customer inquiries.
• Customer Connection: Build friendly and professional relationships with customers, ensuring their post-sales questions are promptly answered.
• Employee Commitment: Conduct business in line with the Rogers Business Code of Conduct with safety as a top priority.

What You Bring:

• Proven ability to thrive in a sales environment, working independently to achieve strategic goals.
• High motivation, excellent interpersonal, communication (both verbal and written), and presentation skills.
• Negotiation skills with the ability to handle objections with style.
• Availability to work flexible hours, including days, evenings, weekends, and holidays to meet customer needs.
• Comfortable working in various weather conditions.
• Must have a valid driver's license and a reliable vehicle for daily use.

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

In certain provinces (e.g. British Columbia) you are required to obtain and maintain a valid security worker licence to perform your position's duties. If applicable, you must obtain the required license and provide proof of satisfactory to the Company that you have obtained it on or before your start date.

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 377 York Street (169), Fredericton, NB
Travel Requirements: Up to 50%
Posting Category/Function: Sales & Door-to-door
Requisition ID: 316001

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Customer Experience