Strategic Account Director

Reason One is hiring! We are in search of a talented Strategic Account Director with healthcare experience to drive accountability, value, and outcomes for our health sector clients.

Healthcare is in a constant state of change and we're seeking experienced individuals who understand the challenges faced by healthcare marketing & technology professionals. You'll have an opportunity to join a growing B Corporation on a mission to improve digital access and equity in healthcare.

Your Responsibilities

As a Strategic Account Director at Reason One, your job is to create trusted, long-term relationships with accounts through strategic roadmapping, continuous improvement, and stakeholder engagement. You'll advocate on behalf of our clients' needs and objectives with our project teams and client-side decision makers.

In this role, you will:

• Act as the main strategic and relationship point of contact for your client portfolio, empathizing with and advocating for their needs
  
• Work closely with clients to plan and implement a digital roadmap aligned with business goals to strategically grow the account while balancing agency profitability and client outcomes
  
• Proactively identify and act on opportunities for the client
  
• Address client challenges in an effective and timely manner
  
• Collaborate with practice leads, product managers, and marketing & optimization to create recommendations and deliverables that align with client objectives
  
• Lead quarterly continuous improvement cycles to optimize clients' digital properties, improve organizational governance, and manage a strategic backlog of their priorities
  
• Be responsible for client retention, developing cross-selling opportunities and communicating our product and services
  
• Stay abreast of industry and competitor trends. Regularly collaborate on new ideas and insights that benefit clients, and educate our internal teams
  
• Deepen client relationships beyond primary contacts by mapping an organization's strategic plans, stakeholders, and departments while regularly engaging with them
  
• Develop strategic proposals for clients based upon data, research, and priorities in their digital roadmap
  
• Lead agency teams in scoping projects, creating estimates, and writing contracts for new client work
  
• Generate and prepare reports (monthly, quarterly, and annually) on the health of each client account, quarterly business reviews, profitability, digital roadmaps, and growth strategy
  
• Participate in sales, business development, and marketing activities as needed providing industry and subject matter expertise in support of landing new accounts
  
• Provide business and user analysis, as needed, across project initiation, discovery, and key project milestones
  
• Enter project and opportunity information into the internal project management and CRM tool

Our must haves

• 5+ years of experience with account management in an agency environment AND/OR in a strategic management role within a health system
  
• Excellent written and oral communication skills
  
• Strong analytical, leadership, and facilitation skills
  
• Able to confidently present and propose solutions to the team & clients
  
• A persuasive, confident approach to projects and client relationships
  
• Ability to respond to and mitigate issues with internal teams and clients
  
• Keen attention to detail and budgetary restraints
  
• Ability to draft complex statement of work and SLA contracts
  
• Experience reporting on client KPIs and working with CRM tools
  
• Experience with website implementation and development, system integrations, and online marketing strategies and tools
  
• Experience managing multiple large-scale website and digital marketing projects at a time
  
• Able to understand technical jargon and communicate with both technical and non-technical team members
  
• Experience working with content management systems
  

The practicals

• Location: This is a fully remote, work-from-home position. Candidates must be based in the US or Canada.
  
• Core working hours: 9 AM - 5 PM EST
  
• Start date: As soon as possible
  
• Reporting: This role reports to Sean Kozey, President/Co-founder
  

Compensation package

• Annual Salary ranges from $100,000 - $125,000 USD depending on experience and qualifications
  
• Health, Dental and Vision Insurance
  
• Life, Long Term Disability and Short Term Disability
  
• Employee Assistance Program
  
• Parental Leave plan
  
• Laptop and peripherals (keyboard, mouse)
  
• $200 home office stipend per year
  
• $50 per month internet stipend
  
• Paid sick leave (6 days annually)
  
• Paid vacation leave (15 days annually)
  
• Paid volunteer days (2 days annually)
  
• Professional development opportunities like conferences and continuing education including a training allowance of $800 annually

FYI

• You MUST be currently eligible to work in the US or Canada. No exceptions.
  
• Applicants with disabilities who are qualified and selected for an interview will be accommodated upon request.
  
• ​​If we can offer reasonable accommodations to you in the application or interview processes, or if you have feedback on how we could improve the equity or accessibility of our recruitment, you are welcome to contact us with the subject line "Accommodation Request - Strategic Account Director application". Please note that we are unable to respond to general status inquiries or other messages that are unrelated to accessing our hiring processes

Reason One is an equal opportunity employer. This means that we strive to make employment decisions at every point of the employment, from application to termination, based on merit. We want to have the most qualified person in every position. In addition, we believe an equitable, diverse and inclusive workplace is one where all workers, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education or disability, feel valued and respected.