DESCRIPTION
Come join Amazon Key for Business to help transform the delivery experience for customers with unprecedented quality, efficiency and scale. Each time a package is delivered by an Amazon associate, technology is at the scene, and behind the scene. Today, Key for Business Technology supports Amazon Logistics and its scope is expanding every day.
Our team is actively seeking motivated and multi-talented individuals who are passionate about transforming the logistics and package delivery operations. We are inventing the next-generation smart delivery operation with cutting edge technologies in IoT (Internet-of-Things). We develop technology-based solutions matching customer needs and delivery capacity with precision and efficiency, and expanding and transforming delivery experience with unprecedented quality, productivity and scale.
As a Sr. Sales Operations Manager, you will develop and manage key outsourced Customer Acquisition Centers (CACs). You will partner with Directors and Heads of Sales teams to develop and optimize sales operations, identify short term and long term goals, drive and develop scalable methods of tracking production, and deep-dive to resolve sub-par performance. You will own specific CAC relationships end-to-end, and seek to identify new potential CAC partners in the market.
The Sr Sales Operations Manager will be accountable for ensuring that sales are executed in line with Amazon's customer obsessed culture. You will be responsible for coordinating with KfB's Operations team to ensure that customer installations are booked and executed in a timely, friction-free, and professional manner. You will partner with KfB's Business Intelligence, Scheduling and Forecasting teams to provide recommendations that optimize CAC performance and playbook as we expand the program.
Key job responsibilities
An Objective driven Leader: You are highly motivated to hit sales objectives and deliver results with high standards to customers
A World-Class Negotiator: You thrive in complex and high-stake negotiations. You can identify win-win situations and close deals that are in the best interest of Amazon and our partners
A Relationship Builder: You create and maintain strong relationships with other business leaders within Amazon and with strategic partners. You leverage existing relationships or create new ones to help execute strategic vision on business development initiatives
A Great Strategist: You are able to think big about how to scale businesses at various life cycle stages. You are right a lot and have great business acumen
Program Management: Plan, coordinate and manage programs to achieve goals. Including mitigating risk, tracking progress, communicating and driving alignment amongst stakeholders to deliver results
This is a unique opportunity to play a key role in the rapidly growing Access-as-a-Service sector. The Customer Acquisition Center vertical within KfB is a highly visible program, and performance metrics will be tracked by senior leaders across different orgs
About the team
Amazon Key for Business is the multiunit arm of Amazon's secure delivery team. We enable 1-Click access to Amazon logistics' delivery drivers to customers doorsteps, improving the bottom line of our last mile operations and increasing Amazon's accountability and security for property owners/managers.
The Sales Operations team is a Las Vegas based group that provides strategic partnerships and go-to-market strategy to drive customer adoption.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- 5+ years of sales operations or equivalent experience
- Advanced experience working with a broad range of technology tools including Salesforce, Tableau, Excel, Salesforce and other web analytic platforms
- Outstanding verbal and written communication skills
PREFERRED QUALIFICATIONS
- Master's degree or equivalent
- Experience presenting to senior leadership
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- A record of accomplishment in delivering results in a scrappy, fast-paced environment
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.
The base salary for this position ranges from $93,700/year up to $156,500/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.