Sales Operation Specialist

About RHEI:

RHEI is a creator economy company advancing the industry by helping creators, media companies and brands find success through digital content. We provide end-to-end solutions to help creators and media companies grow their audiences and revenue, while helping brands connect to hard-to-reach digital fans. Our proprietary technologies leverage generative AI, machine learning, digital signal processing and big data to power our platform and ecosystem, and we are the largest multi-vertical video publisher in the world, reaching tens of billions of monthly views and over 600 million monthly uniques.

About the role:

RHEI is seeking a dynamic Sales Operations Specialist with mid-level experience to join our growing team. This role is pivotal in optimizing and managing our sales processes, with a focus on CRM systems, particularly HubSpot. The ideal candidate thrives on improving efficiency, streamlining operations, and leveraging data-driven insights to empower the sales team.

As RHEI is a high growth company, you should enjoy working in an entrepreneurial, high change environment. RHEI has a remote work model which offers the best work life balance.

Main Responsibilities:

1. CRM Management:

• Administer and maintain the HubSpot CRM platform, ensuring data integrity, functionality, and user adoption.
• Customize and optimize HubSpot to align with the sales team's needs, including creating workflows, templates, and reports.
• Train and support team members on CRM best practices and new features.

2. Sales Process Optimization:

• Collaborate with sales leadership to define and refine sales processes for increased efficiency and effectiveness.
• Develop and document standard operating procedures (SOPs) for sales operations.

3. Reporting and Analytics:

• Build and maintain sales dashboards and reports in HubSpot to track KPIs, performance metrics, and pipeline progress.
• Provide actionable insights to sales leadership based on data analysis.

4. Lead Management:

• Oversee the lead distribution process to ensure fairness and alignment with sales strategies.
• Monitor and optimize lead tracking, scoring, and conversion processes in HubSpot.

5. Cross-Functional Collaboration:

• Partner with marketing, customer success, and IT teams to ensure alignment and seamless integration of tools and strategies.
• Support campaign execution by facilitating CRM integration with other platforms.

6. Technical Expertise:

• Troubleshoot and resolve issues within HubSpot and related tools.
• Evaluate and implement new tools and features to enhance the sales tech stack.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 2-4 years of experience in sales operations, CRM management, or a related role.
• Proficient in HubSpot CRM, including workflows, reports, and integrations.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Excellent communication skills, with the ability to train and support non-technical users.
• Familiarity with other sales tools or platforms is a plus (e.g., Salesforce, Outreach, etc.).
• Ability to work independently and manage multiple projects simultaneously.

Why RHEI:

At RHEI, our team is everything. We offer competitive compensation packages, flexible hours and operate on a horizontal management structure that rewards creativity and values transparency.

From our commitment to giving back (support for everyone to volunteer with a charitable or community initiative), our culture committee (social events, team-building, diversity and inclusion), and our support for personal and career development through our learning & development program, we're not your typical 9-5 gig.

RHEI is an Equal Opportunity Employer. Our goal is to foster a diverse workforce that is representative, at all job levels, of the individuals we serve and to provide employees with a meaningful and inclusive work environment, free of discrimination and harassment.

RHEI believes that diversity and inclusion among our teammates is critical to our success as a global company. We seek to recruit, develop and retain the most talented people from a diverse candidate pool. Indigenous people, people of color, people of all genders or non-genders, and people with disabilities of all types are encouraged to apply.

We thank everyone for their interest and application, however only those selected for an interview will be contacted.