Sales and Marketing Coordinator

At Fresh Tracks Canada, we craft tailor-made Canadian vacations for people from all over the world. Since 1996, our team of Canadian Insiders have helped our customers plan their vacations and enjoy life-changing travel experiences.

We believe in keeping our customers front and center in everything we do; in fact, focus on serving our customers is one of our core values. Everyone acts and operates as an owner, treating this business as their own. We raise the bar constantly, embracing that nothing is perfect but continuous improvement is key. Our team is made up of passionate, positive experts who drive healthy collaboration by winning or losing as one, and we bring out the best in each other.

ABOUT THE ROLE

Reporting to the VP, Sales and Marketing, as the Sales and Marketing Coordinator, you'll work within the Sales team but supporting other teams like Marketing and Product. Using your knowledge of process, coordination and a detail-oriented approach, your goal will be to make the Fresh Tracks Sales and Marketing teams the best they can be. A self-motivated and highly organized partner to take on administrative deities to support daily tasks and strategic projects. The responsibilities included are an example of some of the duties, but the ideal candidate would be flexible and comfortable taking on new tasks and challenges in this developing role.

WHAT YOU'LL GET TO DO

• Assist with Inbox and Lead Coordination, including monitor and distribute emails from multiple shared inboxes and monitoring Re-Engaged Leads.

• Monitor and update various platforms such as voicemail distribution, Calendly, daily review/reassignment and courtesy replies.

• Schedule Management responsibilities include working with Sling, Calendly, LiveChat creation and maintenance and shift adjustments.

• Support with Sales Enablement including call listening and scoring, follow-up, management, Lessonly updates and creation and updates of training material.

• Additional Miscellaneous Admin task may include Sales meeting notes, Gross Profit Projections, various reporting tasks needed by sale leadership.

• It may be necessary to help with all other aspects of running and developing of our business including providing updates and administrative support as needed.

• Generate new ideas and efficiencies to constantly improve and enhance Fresh Tracks Canada and the way we work.

• Overall high level of individual responsibility is required, and it is important to appreciate the job necessitates a willingness to embrace challenge and change, and to work in a highly entrepreneurial way under management's guidance.

• Support and, where applicable, manage project-related documentation, including contracts, proposals and reports.

• Support incentive coordination and team-building activities.

• Assist with onboarding new hires, including scheduling details, training and providing systems support

REQUIREMENTS

• Intermediate to expert level skill in Outlook, Microsoft Suite, Google Docs, Google Sheets

• Proficient in Salesforce, IMS, BMS

• Professional communication and interpersonal skills Team player Detail-oriented

• Passion for travel and travel-related experiences

• Highly organized, with ability to manage multiple tasks at once

• Friendly, helpful, confident and engaging personality
  
  

REWARDS

You may be eligible to receive the following benefits, based on your contract type:

• 3 weeks vacation (4 weeks after your first year)
• Extended health benefits package
• Applauz Recognition
• Comprehensive employee assistance program
  
• Paid anniversary day off
• "Pawternity leave" days for your new furry family members
  
• Great working hours
  
• Friendly and fun team environment with company celebrations and social events
• Access to Canadian travel industry discounts!
• Employee Share Ownership Plan (ESOP)
• DE&I initiatives and events
• Community (volunteer) Hours
• Social Clubs including Book Club & Fitness Club
  
• Paid Maternity & Parental leave
  
• Paid Pregnancy loss leave

DIVERSITY, EQUITY, AND INCLUSION

We are an equal opportunity workplace. We strongly encourage applications from under-represented communities, diverse backgrounds, identities, and experiences. We don't judge based on race, religion, ethnic background, sexual orientation, age, marital status, disability, gender identity or anything else that you might bring to the table. We don't care about where you went to college, your degree, your age, or what names you might have on your resume. Instead, we're looking for motivated, compassionate people who can execute from the ground up. We also know that everyone has a unique career journey and experience comes in many forms.

Officially Great Place to Work® CertifiedTM 2022/2023

Officially Great Place to Work® CertifiedTM 2023/2024

Officially Great Place to Work® CertifiedTM 2024/2025

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