Membership Service Representative

Position: Membership Service Representative

Department: Membership Experience

Reports to: Membership Experience Team Lead

Term: October 7, 2024 - May 2nd, 2024 (playoff extension opportunity)

POSITION SUMMARY:

The Membership Service Representative supports the mandate and goals of the Membership team by providing superior customer service while promoting, renewing, and upselling our ticket products to existing and potential ticket members. This is a full-time, term position and is an onsite role at our office in downtown Vancouver.

This role will focus on:

• Managing assigned accounts and developing strong professional relationships with Canucks ticket Members to meet standards of excellence and guarantee renewals
• Supporting the 899.GOAL line and general ticket inquiries, responding in a timely manner with the appropriate solution
• Managing Member requests and expectations and assisting with game day requirements
• Promoting, renewing, and selling ticket products and services such as full, half, and quarter season Memberships, and group, minor hockey, and single game tickets
• Following up with outstanding accounts and declined payments in a timely manner
• Participating in various Member events and executing on fulfilling Member benefits throughout the season
• Performing game night duties including Season Ticket Member of the Game, game night ticketing issues, and unique Member experiences
• Communicating and carrying out service policies and procedures to Members in the most professional manner

WE HAVE:

• A team you can belong to and believe in
• A fun, high energy environment
• An open mind for new ideas
• The opportunity to embark on a career development journey
• Lots of fun staff events throughout the year
• Onsite gym and underground parking

YOU HAVE:

• Post-secondary education in a related field such as Business, Marketing or Sports Management
• Keen interest for working in the sports industry
• A go-getter, results-oriented attitude, with drive and the initiative to succeed and be persistent
• Strong proficiency in Microsoft Office suite
• Excellent people skills, with the ability to interact professionally and effectively with internal and external clients at all levels
• Effective time management skills and the ability to multitask in a dynamic, fast-paced environment
• Polished presentation skills with an ability to think quickly and react to situations confidently
• Ability and willingness to work flexible hours, including evenings and weekends
• Onsite role at our office in downtown Vancouver

YOU MAY ALSO HAVE:

• Good working knowledge of presentation and desktop publishing software

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.