Director, Ticket Sales & Service

Position: Director, Membership Sales & Experience

Department: Membership, Sales & BI

Reports to: VP, Ticket & Premium, Sales & Service

POSITION SUMMARY:

The Director, Membership Sales & Experience will be a big dreamer with a growth-oriented team focused mindset on revenue maximization and development of the next leaders within sports & entertainment. This role is responsible for overseeing the development and implementation of departmental strategic plans and supporting tactical and operational plans for the sales and service of all in-bowl seating.

This role will focus on:

(Other duties may be assigned as required)

• Works with the VP of Ticketing and Premium, and in collaboration with the Sr. Manager, Premium Sales & Experience, to evolve Canucks Sports & Entertainment’s strategic plan to maximize revenue from ticket sales. This plan will include designing new revenue streams and product innovation, pricing and product optimization, new experience development, and development of sales, experience and retention strategies and tactics.
• Create a team-focused, high-energy sales culture emphasizing training, development, and consistent feedback
• Provides leadership to multiple direct reports who lead the ticket sales and service teams
• Works with leadership within Ticket Sales, Premium Sales, Member Experience, Premium Member Experience, & Vancouver Warriors to ensure that members of each team is equipped with information on all products and processes to ease access of full menu sales & service
• Works with Manager, Ticket Sales & Team Lead, Membership Experience to develop and implement service excellence initiatives
• Identifies potential new team members and leads effort to coach and develop all staff and create our next generation of leaders. Directs recurring internal sales training
• Continues to build on existing relationships with major clients
• Develops new relationships with high level prospects
• Monitors all seating availability on a game-by-game basis
• Coordinates segmented marketing efforts and single-game sales efforts with Marketing team • Works closely with Canucks Sports & Entertainment executive team and ownership on initiatives that significantly affect the budget of strategic objectives of the organization
• Reports sales results and forecasts to Canucks Sports & Entertainment leadership daily
• Actively monitors all elements of the sports, entertainment, leisure and service industries for inspiration from best practices that can be utilized in our business
• Serves as a committed and responsible member of the company’s Leadership team

WE HAVE:

• A team you can belong to and believe in
• A fun, high energy environment
• An open mind for new ideas
• The opportunity to embark on a career development journey

YOU HAVE:

• Minimum of five years’ leadership experience at a senior level in a high energy sales and service environment
• Demonstrated related experience developing highly effective sales strategies without losing focus on premium service
• Aggressive, action-oriented individual possessing a high degree of initiative and known to have the knack for getting things done
• Committed to a vision of service that will thrill fans and provide an ultimate fan experience
• Exceptional customer service acumen and interpersonal communication skills.
• Proven ability to build, motivate and lead teams
• Superior communication, conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners.
• Excellent planning, organizational and problem-solving skills
• Ability to handle conflicting deadlines and prioritize

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.