Alumni Engagement Manager

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Job Profile

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Department

Compensation Range

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Posting End Date

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.​​​​​​

Job Summary

Alumni are critical to UBC's national and international presence and influence, strengthening UBC's brand as a global institution and bringing UBC's message to communities worldwide. Regionally based alumni provide an opportunity for alumni UBC to cultivate networks of engaged alumni and alumni volunteers worldwide who make significant contributions to UBC, to students, to the alumni community, and to the reputation of the University wherever they may live. UBC benefits from their skills and capacity and they help UBC achieve its mission: to advance knowledge and create positive change in the world.

The Alumni Engagement Manager, works closely with the Associate Director, Alumni Engagement in the development and implementation of an alumni engagement plan for their priority region of the Greater Toronto Area (GTA). The incumbent also supports the Associate Director to implement the broader regional program as required, advancing alumni UBC's strategic goals through building relationships, enriching the lives of alumni and ensuring ongoing and consistent communication. The optimal goal is the development of a lifelong meaningful relationship between UBC and its alumni.

The incumbent will ensure strategic identification, cultivation and stewardship of relationships with key alumni leaders. This role also includes: leveraging existing alumni and institutional relationships, identifying volunteer opportunities to engage alumni, building connections to respond to alumni interests, collaborating and building relationships across both campuses and organizing special activities and/or events that further such objectives.

Travel could be required.

Organizational Status

Reports to the Associate Director, Alumni Engagement.

Works with staff and faculty members, alumni volunteers, volunteer leadership, alumni and development professionals, students, and on and off-campus community organizations as well as other universities and Canadian Associations. May involve the President's Office, Vice-Presidential Offices, Public Affairs, Government Relations and other senior administrators, as appropriate.

Work Performed

• Develops an engagement plan for alumni living in the GTA, in collaboration with alumni UBC colleagues and University partners to further alumni engagement and increase alumni UBC's knowledge of alumni who live in Toronto.

• Creates new and fosters existing partnerships with campus partners to leverage opportunities, forge financial collaborations, and identify other synergies to advance shared goals.

• Develops and maintains external relationships that contribute to strategic alumni relationship management, including those with professional organizations and community organizations.

• Plans and executes a series of high impact events in the GTA that engage the full spectrum of the alumni who live in the region, and contributes to online programs for the whole of the alumni community.

• Develops complex event briefing materials, including briefing notes, scripts, etc.

• Can be responsible to implement aspects of the broader regional alumni program outside the GTA, as required.

• Partners with colleagues to identify and promote alumni participation in existing and expanding volunteer opportunities.

• Identifies and manages a pipeline of alumni leaders in the GTA through research and strategic relationship building, with the goal of amplifying UBC's voice (volunteers, advocates and ambassadors for UBC).

• Builds relationships with high profile and/or high potential alumni as prospective volunteers. Identifies, researches, cultivate, and recruits, strategic alumni volunteers for the Toronto Leadership Committee.

• Contributes content for alumni communication materials such as newsletters, e-mail marketing campaigns, alumni UBC website and other collateral materials.

• Maintains accurate alumni profiles and program information in the University's database in a timely, accurate and appropriate manner.

• Contributes to collection and reporting of alumni engagement activity to ensure annual alumni engagement goals are met.

• Identifies opportunities to connect students with alumni, celebrating student success and leveraging existing student affinity and leadership groups.

• Oversees and ensures the timely and accurate transfer of information into the database.

• Performs other related duties as required, especially those related to the planning and execution of special events and/or activities.

Consequence of Error/Judgement

Given that the incumbent will liaise regularly with senior administration, prominent alumni and significant friends and partners of the university, the Alumni Engagement Manager, is expected to exercise judgment, diplomacy and tact in all interactions. Poor judgement could alienate alumni, damage the university's reputation, as well as negatively impact potential opportunities to engage alumni as ambassadors, volunteers, and donors.

Supervision Received
Reports to Associate Director, Alumni Engagement. Works independently with general direction from the Associate Director. Work is reviewed in terms of soundness of judgement and attainment of objectives.

Supervision Given
Responsible to manage volunteers. May be responsible to manage students and support staff.

Minimum Qualifications
University degree in a relevant discipline. Minimum of three years of related experience, or the equivalent combination of education and experience.

- Willingness to respect diverse perspectives, including perspectives in conflict with one's own

- Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Preferred Qualifications

• Experience at a post-secondary education institution, including significant alumni relations, advancement, fundraising and/or volunteer experience, is preferred.

• Experience in budget development and control is required.

• People management experience and proven leadership abilities.

• Experience in program development, delivery and management.

• Experience in strategic planning, implementation and communications.

• Ability to be thorough, accurate, and have a high level of attention to detail.

• Ability to effectively use job-specific software at an intermediate level (e.g., Outlook, MS Word, MS Excel).

• Outstanding verbal and written communication skills.

• Excellent interpersonal, customer service and relationship-building skills.

• Ability to exercise tact and discretion.

• Agility in team environment and in working with a wide range of people.

• Ability to lead initiatives and projects involving senior colleagues and volunteers.

• Ability to effectively manage time and to work well under pressure.

• Excellent organizational skills. Ability to manage multiple priorities, complex tasks, and to meet deadlines.

• Ability to work effectively with minimal supervision in a remote role.

• Ability to exercise sound judgment.

• Ability to work effectively independently and in a team environment.

• High-level understanding of University advancement issues and environment.

• Ability to analyze problems, identify key information and issues, and effectively resolve.

• Ability to develop and implement strategic business plans.