Account Service Representative

What is the opportunity?

This position is primarily responsible for day-to-day operations of the Currency Processing Department. As an Account Services Representative, you will be responsible for verifying incoming and outgoing parcels using basic understanding of products and processes in a production environment. Activities will be dependent on a tasks or practical applications with emphasis on throughput, accuracy, and production. This role is not sales oriented.

What will you do?

• Open and sort Night Deposit, Commercial & ATM Parcels.
• Prep & Bag outgoing parcels to clients and Branches.
• Operate the BPS Machine.
• Meet established throughput targets with accuracy.
• Fully understands and complies with privacy/confidentiality requirements and code of conduct guidelines.
• Exercises due diligence in following operational risk policies, procedures, stands and guidelines.
• Responsible for timely and accurate processing of Incoming and Outgoing Cash Parcels
• Accountable for accurate addressing to ensure privacy and confidentiality of client information is kept in accordance with RBC Policy

Must have:

• Team Oriented attitude
• Strong organizational & decision-making skills.
• Challenges status quo and responds with innovative solutions
• Application of basic knowledge of basic concepts, terminology, and requirements to support area of responsibility and perform well-defined/routine tasks.
• Technical aptitude and system documentation proficiency
• Ability to lift up to 50lbs
• Flexibility to work various shifts between 6 am and 8pm

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and have a lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Opportunities to building close relationships with clients
• Access to a variety of job opportunities across business and geographies

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