Floor Leader - Willowbrook Mall

As a Bailey Nelson Floor Leader, you are an integral part of the leadership team who assists in maximizing store sales through delivering an amazing guest experience with exceptional product knowledge.

Duties & Responsibilities:

Floor Leadership:

• Supports the development of the team by inspiring, motivating and modelling exceptional performance through our BN values.
• Supports store leadership in hiring, induction, and succession planning.
• Supports leadership team in creating a goal-oriented environment, addressing roadblocks for the team.

Customer Journey /Experience:

• Provide excellent retail customer service with a focus on in-store experience and issue resolution, prioritizing customer experience over tasks.
• Assist customers in finding suitable frames and address their vision needs.
• Develop and apply optical skills, continuously enhancing knowledge.
• Work closely with optometrists to understand and fulfil optical requirements.
• Educate customers on product quality, features, and benefits supporting their vision needs.
• Ensure positive and memorable customer experiences throughout the journey.
• Coaches and provides feedback to team members for continuous improvement.

Store Operations:

• Open and close the store, maintaining organization, merchandising, and cleanliness, taking accountability for presentation.
• Drives community events and grassroots marketing.
• Proficient in various store systems and trains team members on usage.
• Assist in reconciling third-party payments and execute actions from newsletters.
• Collaborate as a team player with the retail team and optometrist.
• Drive performance by understanding and working towards in-store targets and KPIs.

Clinical and Professional Standards:

• Check in and pre-test patients when required.
• Promote the importance of annual eye exams and make recommendations based on prescriptions.
• Support remote testing operations for customers & online doctor.
• Actively improves personal optical knowledge.
• Strong understanding of the contact lens customer journey and pre-tests patients.

Training & People Development:

• Participate in team training and development events for personal and professional growth.
• Ensure optical skills & knowledge development by completing the Beginner, Intermediate and Advanced optical skills programs.
• Partners with new stylists as a buddy during onboarding.

Product:

• Stays updated on new product launches and provides feedback to the management team.
• Possess solid product knowledge, including frames, accessories, contact lenses, and lens types.
• Support store inventory counts and maintain organized backstock.
• Follow planograms for proper store merchandising and stay updated on new product launches.

Skills, Attributes and Experience Required:

• You have at least 2 years experience in retail or customer service role with increasing responsibility.
• You have strong organisation and time management skills in a retail environment.
• You have good computer literacy.
• You embrace individuality by being honest and helping people find their look.
• You are always brimming with enthusiasm and positive energy.
• You have good analytical and problem solving skills.
• You are a quick learner and have a basic understanding of optics.
• You are a strong team player and have a "unite the business" approach to all given tasks.
• You use your own initiative with projects and ideas for marketing, efficiency and process improvements.
• You have excellent communication skills.
• You are flexible and adaptable with your customer's needs.
• You embrace individuality by being honest and helping people find their look.
• You always respect different ideas, opinions and personalities.

Ready to take the next step and build the career you want? It starts here...send in your resume now!