Sales Support Manager

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The Sales Support Manager is responsible for supporting the overall productivity of the team and reducing workflow disruptions.

This position reports to the Manager, Aseptic Filling Sales Support and is part of the Sales Operations department, located in Burnaby, BC and will be an onsite role.

What you'll do:

• Quoting, Order and Contract Management of capital equipment, consumables, and services, using our SFDC and Sage X3 systems.
• Execution of inventory management, demand and supply planning, opportunity and funnel management activities
• Act as escalation focal point for customers, working closely with cross functional departments and help to coordinate activities which require special handling to ensure delivery commitments are met, communicates order status, and related items as required.
• Demonstrate excellent customer service by following through with prompt and effective responses to our customer inquiries.
• Support the Customer Onboarding Initiative; monitor customer orders from placement to delivery, address issues and opportunities promptly, and consistently enhance our On-Time Delivery (OTD) metric.

Who you are

• Inside Sales and/or Order Management experience within a high-tech manufacturing company.
• Excellent Customer Service, Interpersonal and Organizational skills.
• Outstanding written and verbal communication skills.
• Relevant experience with CRM and ERP systems.
• Highly motivated and capable of working effectively both individually and as part of team.

It would be a plus if you also possess previous experience in:

• Experience with the commercial sale of capital equipment and associated products
• Science and/or pharmaceutical business background

The salary range for this role is 68,000 - 80,000 CAD. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and retirement benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.