Manager, Enterprise Applications (D365 and Power Platform)

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Mitacs is a national not-for-profit that helps industry and non-profit partners solve strategic challenges by leveraging Canada’s world-class post-secondary talent and a global network of industry, academic, and government partnerships. Through these collaborations, Mitacs helps business and community partners succeed, improves students’ on-the-job skills development, and strengthens Canada’s world-class innovation ecosystem. At Mitacs, we strive to develop the next generation of innovators with vital research and business skills. In partnership with domestic and international companies, governments, and academia, we support a new economy using Canada’s most valuable resource – its people.

To get a better understanding of Mitacs and read the complete job description, please visit our website: https://www.mitacs.ca/careers/

Manager, Enterprise Applications

Mitacs is going through a major enterprise transformation aiming to become more client centric and to review how we operate and deliver value to stakeholders. This initiative also includes a wide digital transformation by modernizing business applications and converging data and processes through technology.

The Manager, Enterprise Applications position plays a significant role in defining how technology is deployed to fulfil this transformation as well as how technology is sustained to keep businesses operational and secure. The ideal candidate will be an innovative and highly motivated leader with a strong hands-on attitude and appetite for continuous learning and improvements in technical areas.

You will be entrusted with the leadership and development of our technical teams, guiding them in the creation and maintenance of robust features within the Microsoft Dynamics 365 and Power Platform. You will also work collaboratively with the Front Office platform lead, business stakeholders, Product

Managers, the Data Platform Manager, IT Security, IT infrastructure teams and external partners.

The right candidate possesses a mix of technical skills and business acumen to bridge the gap between functional requirements and technical execution. Mitacs expects this person be highly hands-on joining the team in the day-to-day execution and be able to develop and support new features.

If you also seek to make a great impact into the Canadian Innovation ecosystem and are willing to put your energy and technology expertise to work for a purposeful cause, you are very welcome to apply.

Responsibilities

Technical:

• Demonstrate solid technical skills and expertise in Microsoft Dynamics 365, Power Platform and cloud technologies.
• Analyze technical design and architecture for new solutions ensuring reusability and interoperability among different technologies.
• Manage the development lifecycle, establishing and tracking key performance metrics such as team velocity and code coverage.
• Hands-on development and configuration of features within Microsoft Dynamics 365 and Power Platform
• Contribute with code peer reviews and provide team feedback and guidance when necessary.
• Implement best practices in Agile (Scrum or SAFe) and DevOps, enhancing team agility and operational efficiency.
• Oversee development tools, frameworks and platforms, monitoring support lifecycles, and ensuring compliance with security standards.
• Support the implementation of release management and CI/CD pipeline best practices.
• Partake on Cyber Security best practices, audits, trainings and actively act in case of any incident.
• Monitor and manage technical debt, advocating for investments in technology upgrades and team skill development to maintain high-quality applications and infrastructure.
• Provide expertise and assistance in troubleshooting critical incidents ensuring timely resolution and effective communication with stakeholders.
• Review Software Change Requests and participate in Change Advisory Board (CAB) meetings.

Leadership:

• Manage the development, implementation, and maintenance of Enterprise Applications, ensuring they meet business objectives and deliver value.
• Lead, coach, and mentor the technical teams including Software Developers, QA and DevOps engineers by promoting a culture of innovation, collaboration, and continuous learning.
• Manage the relationship with vendors and contractors, including their contracts and budgets
• Actively participate in the recruitment and selection of internal and external technical talent
• Encourage the team to leverage existing technology such as Software as a Service, APIs, Native Cloud Services, and open-source solutions before any custom development.
• Champion the adoption of automation tools and frameworks such as Robotic Process Automation and Power Automate, empowering key business users to improve efficiency.

Collaboration:

• Engage in Agile ceremonies and support a cohesive and collaborative working environment.
• Collaborate with Product Team and key business users to enhance the quality of the development work and minimize software defects and disruptions.
• Work in collaboration with the infrastructure team in pursuing the best use of Azure Cloud Services, its tools, and capabilities to enhance operational efficiency.
• Partner with Data Platform team to ensure the integrity and quality of databases, supporting data-driven decision-making.

Experience:

• 10+ years of progressive software development experience, with strong technical background and expertise in architecting, deploying, and customizing SaaS/COTS solutions such as Microsoft D365 and Power Platform
• 5+ years in a leadership role managing technical teams, including software developers, QA specialists, and DevOps engineers, with a track record of successful technical project delivery.
• Extensive background in CRM/ERP platform integration and customization, with a preference for candidates with hands-on experience in Microsoft Dynamics 365.
• Microsoft D365 CRM, F&O and Power Platform certifications will be great assets
• A proven track record of leading transformative change within technology teams, empowering personnel, and driving the development of visionary product technology strategies and innovative solutions.
• In-depth expertise in Cloud Services technologies, with a focus on Azure cloud infrastructure, services, and architecture, or comparable cloud platforms.
• Advanced understanding of CI/CD pipelines and tools, with experience in automating build, test, and deployment processes to streamline software delivery.
• Strong understanding of Agile methodologies and prior experience working in Scrums or SAFe frameworks.

Hiring Range: $115,920 - $137,655

Hiring and Salary Range Transparency

Typically, employees are hired, transferred, or promoted within the salary range, specifically between the minimum and midpoint in the hiring range.

The salary range refers to the range of base salaries for a given position, encompassing the minimum and maximum amounts. The midpoint of the range is positioned approximately halfway between the minimum and maximum, indicating a fully qualified employee with comprehensive job knowledge and experience for the role.

Only in rare and exceptional circumstances, where a candidate has the experience, skills, and expertise that far exceed those required for the position, would we consider paying above the hiring range for this role.

Equity, diversity, and inclusion (EDI) and decolonization are core values at Mitacs: Equity, Diversity, and Inclusion - Mitacs. We believe a diverse workforce comprised of individuals with different ideas, strengths, interests, and backgrounds (e.g., gender identities and expressions, Indigeneity, race, abilities, sexual orientation, and other identities) are crucial to our success. We welcome everyone to apply and encourage you to connect with us if you require accommodations during the recruitment process.