Store Lead

About Motion:

Canadian-owned and operated, Motion is Canada's leading full-service mobility and accessibility solutions provider and has served communities across Alberta, British Columbia, Manitoba, Ontario, and Saskatchewan for more than 35 years through our network of 52 locations. Our knowledgeable and caring team of experts supports individuals and those who care for them by delivering solutions that make life accessible for everyone. Our products include wheelchairs, walkers, mobility scooters, power lift recliners, lifting devices, homecare and adjustable beds, bathroom safety items, and more. Whether our clients are aged 1 or 100, we have products to ensure the independence, mobility, and safety of clients of all ages.

The role:

The Store Lead is responsible for assisting with the management and leadership of all aspects of the business for their respective location including financial oversight, people management, administration, sales and service. As a Store Lead, you will assist with the execution of policies and procedures developed for the business/region that enhance our client experience, improve operational efficiencies and increase revenues by using "best practice".

If you enjoy both working with your hands and building strong client relationships, this is the job for you!

Growth opportunity. This is a chance to gain deep and practical insights into our industry, be involved in every aspect of what we do, and take ownership for your own success. You will learn the functionality and benefits of our products and services, and work in partnership with healthcare providers, clients, and your colleagues to ensure an exceptional client experience.

Impact. Every day at Motion provides a new opportunity to create a tangible impact on the lives of our clients. You will find deep professional satisfaction knowing that your work matters to people in your community and beyond.

Professional development and networking. At Motion, we nurture a continuous learning and skills development environment. You will have:

• Access to our internal Learning Portal, where we have a vast library of training on our products and processes and professional development topics.
• The opportunity to work with industry leaders who will guide you on your journey and ensure you have the tools you need to succeed.
• The chance to attend industry events, including Motion's own Rehab Expos, where you can network with vendors, occupational therapists, and your peers.

How you will spend your days:

• Foster a collaborative and supportive environment with a focus on team wins. You will coach, guide, and assist your team whenever needed. You will inspire a focus on customer experience and foster collaboration. Every day, you will remove roadblocks, manage pressure points, work alongside them, and maintain open communication. You will lead daily huddles, motivating and empowering the team to exceed expectations.
• Administration. You will assist the Regional Manager in the overall development and execution of the strategic plan. You will support the data and reporting function, maintain our client database, order office supplies, and meet the overall needs of the store and office.
• Support sales. You will drive collective efforts to exceed overall store sales performance targets. You will confirm rates, follow up on leads, and be aware of overdue agreements. You will ensure all equipment is secure, in good condition, and delivered on time.
• Promote and prioritize customer service. You will respond to customer inquiries by phone, email, and in person, acting as a Motion ambassador. You will ensure the needs of our clients are met and be a point of escalation, navigating conflicts to resolve issues quickly.

What you bring:

• Experience. You have progressive experience in a retail, branch, or service environment leading up to a Team Lead, Supervisor, or Assistant Manager. You have exposure across all facets of a retail environment, including staffing, scheduling, marketing, sales promotions, sales management, inventory control, administration, and finance. You can balance competing demands, meet deadlines, and change priorities as needed.
• People management skills. You have experience leading teams and you bring strong values of respect, responsiveness and an outstanding work ethic with you. You are empathetic, patient and service-oriented, with conflict management skills. You can build trust and influence decisions. You thrive in a collaborative environment, working with internal and external teams to grow business and satisfy our customers. You have flexible and professional communication skills. You are comfortable initiating conversations on the phone, by email, or in person.
• Technical Skills. You are experienced with Microsoft Office Suite and can come up to speed on new software programs.
• Additional must-have requirements. You have a clean criminal background check and are bondable. You can lift and carry up to 50 lbs.

What we offer:

At Motion, we are proud to provide our employees with the following competitive benefits and rewards package. We offer:

• Eligibility to a comprehensive benefits package
• Robust vacation and personal days allotment
• RRSP/DPSP match program
• Maternity/parental leave top-up
• Employee Assistance Program
• Employee Discount Program
• Tenure recognition through our Motion Milestone Program
• Employee Referral Bonus Program
• Professional Development Reimbursement
• Eligibility to the company's pooled bonus plan
• Goodlife Fitness corporate membership discount
• Safety Shoe Allowance

Thank you for taking the time to consider joining Motion!

At Motion, we respect that not everyone gains their skills in the same way; and we welcome a diverse range of experiences. If you have 70% of what we are looking for, and 100% of the passion, we encourage you to apply here. While we can't guarantee an interview, we do promise to review your application in full.

Motion is an equal opportunity employer. We strive to make life accessible for everyone and are therefore passionate about ensuring our workplaces are fully accessible. We are committed to providing reasonable accommodations to our employees and to those going through the recruitment process. If you require any assistance during the application process, please do not hesitate to contact us: hr @motioncares.ca