Account Manager

I'm ready. I want a challenge. I want the chance to work in a successful company who lives their corporate values. I'm ready to make my mark.

Are you ready?

Founded in 1978 and headquartered in Edmonton, Alberta, All Weather Windows Ltd. (AWW) is a dynamic leader in the window and door industry in Canada. Operations include two manufacturing plants located in Edmonton and Customer Solution Centres located in Langley, Edmonton, Calgary, Lethbridge, Red Deer, Saskatoon, Regina, and Winnipeg.

We are currently recruiting for an Account Manager to join our Edmonton team. This individual is responsible for maintaining the relationships with current All Weather Windows customers across the assigned regional sales territory and channel. Based on the customer relationship with All Weather Windows, the Account Manager is responsible for ensuring that the customer's needs and expectations are met, and that any existing or new business opportunities are attended to and followed up on.

The Ideal Candidate will realize their full potential as an Account Manager in All Weather Windows serving the Edmonton market. They are energized by customer relationships and customer retention and understand the need for commitment to detail and building strong relationships.

In this position, you will be responsible for:

Portfolio Management:

• Oversee Channel and territory accounts.
• Maintain relationships with All Weather Windows' customers.
• Manage multiple portfolios with attention to detail.
• Stay updated on product costs, discounts, and project details.
• Schedule regular customer meetings and follow-ups.
• Report to Sales management on account status and opportunities.
• Identify and manage high-risk customers.

Customer Service:

• Deliver excellent customer service.
• Handle quoting processes and manage customer expectations.
• Educate customers on appropriate products and services.
• Negotiate contracts to maximize profit and preserve relationships.
• Ensure accurate CRM data for post-sales support.
• Manage expectations regarding product delivery and service.

Business Development:

• Develop new business with existing customers and find growth opportunities.
• Identify and pursue new business prospects within the territory.

Marketing Support:

• Represent All Weather Windows at industry events and trade shows.
• Attending meetings to enhance company visibility and customer awareness.
• Engage in training to broaden industry knowledge.

Primary Qualifications Required:

• Minimum 2 years' experience in an account management role, with business development experience
• Ability to deliver excellent account management and customer satisfaction
• Related education in marketing, communications, sales, business or equivalent is strongly preferred.
• Strong communication skills, persuasion and negotiation skills are required
• Ability to work within an ERP/CRM/ERP is required.
• Ability to conduct in-depth sales presentations, including product demonstrations is required.
• Microsoft Office (Excel, Word , PowerPoint, Outlook) experience is required.
• Class 5 driver's license along with a clear driver's abstract is required.
• Must pass pre-employment Drug & Alcohol Testing

An exceptional company is founded upon exceptional people. At All Weather Windows, we invest in our people and are always looking for new opportunities for our employees to grow alongside our business, working together as part of a team to achieve success. We've been continually recognized by our attention to employee satisfaction and, as a result, the commitment and hard work of our employees has been acknowledged through awards and media recognition. If you embrace variety and change and are looking for a growth environment favouring the development of competencies, then come join us!

At All Weather Windows, we continuously work together to build and promote an inclusive environment that attracts talented individuals and shows our commitment to celebrate and promote diversity. Our dedication to diversity, equity and inclusion means that whatever the visible or invisible differences, we are fostering an environment where everyone has equal opportunity to bring their best selves to work, to be heard and be valued. We believe that our differences are what make us great. If you believe this role is the right next step for you, regardless of the criteria we've listed, we encourage you to apply.

If you are interested and possess the appropriate qualifications, please apply online via our Careers Page: http://www.allweatherwindows.com/careers/