Occurring ever more frequently in the workplace, skills obsolescence is accelerated by teleworking and remote management, to the chagrin of the employees and managers who suffer from it. Here are some ways to curb this phenomenon. Skills obsolescence can be defined as the insufficiency or the expiration of the knowledge necessary for a worker […]
Since 2010, the Comité sectoriel de main-d’œuvre du commerce de détail has offered a Sales Consultant certification. From product knowledge to visual presentation and procurement, all the skills necessary to offer good customer service are scrutinized. “The sales consultant certification serves both the employee and the employer,” says Patricia Lapierre, Director General of Détail Québec. […]
