Speaking English is a prerequisite for most jobs. But for those who never had the opportunity to learn English at school, what should they do? There are online resources available to you. These programs improve your oral and written comprehension, as if you were in class, but from the comfort of your own home. Games, […]
According to a study of industrial relations and sociology by the Université de Montréal, women are more susceptible to professional burnout than men, due to the nature of their work. Female employees often find themselves working in positions where they are overqualified. “Overqualificatoin can arise from a glass ceiling effect where women are less likely […]
Customers as kings, customers in a hurry and undecided customers. Sales consultants face different types of customers every day and each must be managed in a specific way to successfully make a sale. Here are some tips to get you there. “The retail field is very demanding,” says Patricia Lapierre, executive director of Retail Quebec. […]
Points cards, attractive discounts, targeted promotional emails – some merchants bring out the heavy artillery to build customer loyalty. Is providing unequaled customer experience sufficient to accomplish this? Here’s how to go about it, with simple and practical actions. A company’s success obviously depends on its ability to attract new customers, to renew itself and to […]
LinkedIn is now an essential tool for job seekers and their visibility. But with its various paid versions and dozens of parameters, it can be difficult to know how to use it effectively. Here are some tips to best set up your profile. While many job seekers tend to use the the LinkedIn search engine […]
Since 2010, the Comité sectoriel de main-d’œuvre du commerce de détail has offered a Sales Consultant certification. From product knowledge to visual presentation and procurement, all the skills necessary to offer good customer service are scrutinized. “The sales consultant certification serves both the employee and the employer,” says Patricia Lapierre, Director General of Détail Québec. […]
Many websites give the opportunity of learning our value on the job market. Can these tools help us negotiate a better salary? Yes, on condition of not being too financially greedy… Negotiating your salary is often very strategic – you have to know how to get the highest potential income, without losing your chances of […]
